Dynamic BSO Agent with expertise in baggage handling and customer support. Proven ability to coordinate operations and enhance passenger experiences through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BSO Agent
G-2 , Menzies Aviation
Reno
01.2024 - Current
Assisted in baggage handling, ensuring timely loading onto aircraft to maintain flight schedules.
Coordinated passenger check-in processes to enhance passenger flow and minimize wait times.
Communicated with ground staff to facilitate smooth operations and improve service delivery.
Provided customer support by addressing inquiries and resolving issues efficiently.
Lecturer
Fazaia Degree College
Attock
01.2011 - 04.2018
Developed and delivered engaging lectures on diverse subjects, enhancing student understanding and interest.
Organized academic workshops and seminars, promoting collaboration and active participation among students.
Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
Contributed to departmental activities, supporting curriculum development and advising to improve student academic outcomes.
Education
Bachelor of Science - Project Management
COMSATS
Islamabad Pakistan
02-2017
Master of Science - Public Administration
COMSATS
Islamabad Pakistan
01-2015
Bachelor of Science - Computer Science
Army Public School
Pakistan
08-2008
Skills
Baggage handling
Customer support
Customer relationship management
Report generation
Customer service
Organizational skills
Polite communication skills
Languages
English
Professional
Urdu
Professional
Certification
Certificate in Change Management and Career Development
Certificate in Pedagogical skills
Member of 10th South Asian International Conference
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