Siedah Smith
Champaign,IL
Summary
Adept at leading teams and optimizing front office operations, I significantly enhanced patient relations and streamlined administrative processes at Promise Healthcare. My expertise in Microsoft Office and strong leadership skills have driven improvements in efficiency and patient satisfaction, demonstrating a commitment to excellence and a results-driven approach.
Overview
14
14
years of professional experience
Work History
Front Office Coordinator
Promise Healthcare
2017.11 - 2023.08
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Optimized appointment scheduling to accommodate emergency cases, improving patient outcomes.
- Assisted in training of new front office staff, sharing best practices and procedures.
Certified Nursing Assistant Coordinator
Illini Heritage Rehab and Healthcare
2009.03 - 2021.08
- Provided compassionate care to patients during difficult times, acting as a liaison between them, their families, and healthcare providers when needed.
- Implemented infection control measures throughout the unit, minimizing the spread of illness among patients and staff members.
- Evaluated CNAs'' adherence to facility policies and procedures, taking corrective action when necessary to maintain a high standard of care.
- Developed strong rapport with patients'' families through open communication about care plans and progress updates.
- Promoted teamwork among CNAs by fostering a positive work environment that encouraged collaboration and mutual support.
- Streamlined CNA scheduling, ensuring adequate coverage for all shifts and reducing overtime costs.
- Collaborated with nursing staff to develop individualized care plans for patients, promoting their overall wellbeing.
- Managed inventory of medical supplies, maintaining optimal stock levels while controlling expenses.
- Assisted in the recruitment and selection process for new CNAs, helping to build a skilled and dedicated workforce.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ10.2024
High School Diploma -
Champaign Central High School
Champaign, IL05.2007
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Information Protection
- Microsoft Office
- Multitasking and Organization
- Staff Management
- Schedule Management
- Goal Setting
- Budget Management
- Leadership and Change Management
- Report Writing
- New Hire Orientation
- Credit and collections
- Decision-Making
- Project Management
Timeline
Front Office Coordinator
Promise Healthcare
2017.11 - 2023.08
Certified Nursing Assistant Coordinator
Illini Heritage Rehab and Healthcare
2009.03 - 2021.08
Bachelor of Science - Healthcare Management
University of Phoenix
High School Diploma -
Champaign Central High School
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