Sief Aldamen
Ypsilanti
Summary
Experienced IT professional with 4 years of expertise in information technology, Technical support, Troubleshooting, MDM tooling, endpoint configuration, and debugging device issues for Apple and Windows platforms,Skilled in IAM/SSO tools and SQL.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Arbor Computers
04.2024 - Current
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Spearhead the repair and maintenance of PCs and laptops, diagnosing hardware and software issues to ensure optimal functionality and customer satisfaction.
- Expertly set up and configure new devices, including printers, streamlining user onboarding and enhancing operational efficiency.
- Manage procurement and installation of hardware components, ensuring all devices meet performance requirements.
- Proactively monitor client devices, servers, and networks, identifying and resolving potential issues to maintain uninterrupted service.
- Design, install, and configure new servers, optimizing infrastructure for scalability and security.
- Deploy and manage wireless access points to ensure reliable and high-speed network connectivity for users.
- Collaborate with clients to assess their IT needs, providing tailored solutions that enhance productivity and security.
- Provide technical support to clients, resolving inquiries and technical challenges via phone, email, and in-person consultations.
IT- Engineer
Troy Design and Manufacturing
01.2019 - 01.2024
- Designed and implemented projects to improve our systems and processes, such as: endpoint management and security
- Used existing tooling, or developed new tools, to solve IT infrastructure problems and automate common requests or processes
- Took ownership of a significant part of our IT environment - make decisions on what technology we invest in, own the implementation, and help build a world-class IT product for our employees
- Took ownership of software and hardware procurement, utilizing and improving our from-the-factory automated configuration
- Build new and develop existing processes/SOPs for IT Operations Team to help improve the quality of support
- Served as a technical liaison between business, IT, developers, and other engineering resources from a cybersecurity standpoint
- Supported our Chicago Plant - help with escalated support requests and more challenging debugging with our IT Operations team
- Deployed and managed applications like Zoom, Slack, 1Password, using configuration management tools
- Applied system patches/updates and perform regular system backups
- Installed, configured, and maintained broadcast equipment and broadcast/office computer systems
- Administer and monitor implementation of the risk management framework
- Review risk assessment and analyze impact of potential vulnerabilities
- Maintain data base of system accreditation status, develops report, and alert system proponents when accreditation documentation must be updated
- Implement and administer elements of cyber security programs
- Maintain and update knowledge of IT procedures, hardware, software, and technical services
- Collaborate with team members and customers and contribute to the effort to develop, implement, and continuously improve services to meet customer needs
- Monitor systems for availability, error conditions, space allocation, backup integrity, and performance
Education
Master’s degree - Cybersecurity management
Purdue University
01.2025
Bachelor’s degree - computers information system
Al-Balga Applied University
01.2019
Skills
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Server maintenance
- Information Security
- User Training
- Data Recovery
- Debugging
- Troubleshooting and diagnostics
- TCP/IP
- Database Management
Certification
7, Cyber Security, upon request
Timeline
IT Technician
Arbor Computers
04.2024 - Current
IT- Engineer
Troy Design and Manufacturing
01.2019 - 01.2024
Bachelor’s degree - computers information system
Al-Balga Applied University
Master’s degree - Cybersecurity management
Purdue University
Similar Profiles
Dilipkumar RajbharDilipkumar Rajbhar
Computer Hardware & Networking Engineer at Yash Computers , Rucha ComputersComputer Hardware & Networking Engineer at Yash Computers , Rucha Computers
Mertcan MungenMertcan Mungen
Ingénieur Travaux at Arbor SAS - Menuiserie Arbor FranceIngénieur Travaux at Arbor SAS - Menuiserie Arbor France
MARY MANJUMARY MANJU
Business Development Executive at Infocom Computers LLCBusiness Development Executive at Infocom Computers LLC
Nicholas NeumannNicholas Neumann
Concessions Worker at Rolling Hills Country ParkConcessions Worker at Rolling Hills Country Park
LTanya BarneyLTanya Barney
Senior Caregiver at First Light Home Care of Greater Ann ArborSenior Caregiver at First Light Home Care of Greater Ann Arbor