Siena Moreno
Jacksonville,FL
Summary
Client-focused professional with four years of fine-dining experience and a strong background in relationship building, consultative selling, and personalized service. Skilled at identifying client needs, communicating value, and influencing purchasing decisions through product knowledge and trust. Seeking to leverage proven client-service and sales abilities in a performance-driven sales role.
Overview
7
7
years of professional experience
Work History
Server
Ruth Chris Steakhouse
Jacksonville, Florida
08.2022 - Current
- Leveraged consultative selling and product knowledge to recommend premium menu selections and wine pairings, driving higher guest satisfaction.
- Cultivated guest relationships to identify preferences and deliver personalized food and wine recommendations, enhancing the dining experience.
- Increased sales opportunities through strategic upselling while maintaining a guest-focused, non-pressured approach.
- Managed multiple high-value guest relationships simultaneously in a fast-paced, high-expectation environment.
- Resolved guest concerns and objections professionally, maintaining satisfaction and fostering repeat business.
- Developed detailed knowledge of premium food and wine offerings to communicate value confidently and guide purchasing decisions.
Server
Secret Tiki Temple
Jacksonville, Florida
02.2022 - 08.2022
- Mixed and served a variety of cocktails and beverages for customers.
- Engaged with customers to provide recommendations and ensure satisfaction.
- Handled cash and processed payments accurately at the bar register.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Maintained cleanliness and organization of the bar area during service hours.
Barista
Starbucks
Jacksonville, Florida
02.2020 - 04.2022
- Engaged with customers to enhance guest relations and ensure accurate fulfillment of orders.
- Prepared high-quality beverages following standardized recipes and procedures.
- Processed transactions accurately while managing cash register operations to maintain smooth service.
- Ensured cleanliness and organization of store environment to provide a welcoming atmosphere.
Education
Associate of Arts -
University of North Florida
Jacksonville, FL05-2022
Skills
- Consultative sales
- Client relationship management
- Objection handling
- Client retention
- Persuasive communication
- Conflict resolution
- Needs assessment
- Financial literacy
Timeline
Server
Ruth Chris Steakhouse
08.2022 - Current
Server
Secret Tiki Temple
02.2022 - 08.2022
Barista
Starbucks
02.2020 - 04.2022
Associate of Arts -
University of North Florida