Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Siera McAllister

Summary

Dedicated and results-driven management professional with experience in customer service leadership, staff training, healthcare support, and team development. Skilled in employee supervision, scheduling, customer relations, operational management, and quality improvement. Strong ability to lead teams, maintain compliance standards, and provide exceptional service in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Remote customer support

GEICO
Fishers
09.2021 - 05.2024
  • Dedicated and results-driven management professional with experience in customer service leadership, staff training, also providing great insurance wit customers and solving there needs
  • Assisted clients in understanding their insurance options and coverage details.
  • Maintained organized records of client interactions and policy information.

Best western corporate

Customer Service Department
Indianapolis
10.2016 - 12.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Lawrence North High School
Indianapolis, IN

Skills

Skilled in employee supervision, scheduling, customer relations, operational management, and quality improvement Strong ability to lead teams, maintain compliance standards, and provide exceptional service in fast-paced environments Also supervised and trained new employees on company procedures and service standard Conducted payroll and operational audit Managed workplace safety procedures and compliance initiatives Led customer service improvement efforts Coordinated marketing and promotional campaigns Resolved customer concerns and maintained positive client relationships Assisted with team scheduling and workflow management


Certification

  • Patient Care Technician (PCT)
  • Home Health Aide (HHA)
  • Nursing Assistant (NA)
  • Customer Service Manager (CSM)
  • CPR Certified

Timeline

Remote customer support

GEICO
09.2021 - 05.2024

Best western corporate

Customer Service Department
10.2016 - 12.2019

Lawrence North High School
Siera McAllister