Sierra Bonello-Mcfadden
Katy,TX
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
5
5
years of professional experience
Work History
Server Trainer
Cheesecake Factory Inc
08.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Audit Assistant
Federal Express
01.2020 - 12.2021
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
- Preformed various audit jobs on the computer.
Server
Main Event Sports Bar & Grill
06.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Adelanto High School
Adelanto, CA06.2019
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Team Member Training
- Exceptional communication
Timeline
Server Trainer
Cheesecake Factory Inc
08.2022 - Current
Audit Assistant
Federal Express
01.2020 - 12.2021
Server
Main Event Sports Bar & Grill
06.2019 - 08.2020
High School Diploma -
Adelanto High School
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