Sierra Brice
Ringgold,GA
Summary
Detail-oriented Certified Medical Assistant skilled in electronic health records, medication administration, and patient education. Committed to ensuring healthcare compliance and enhancing patient experiences.
Overview
2027
2027
years of professional experience
Work History
Certified Medical Assistant
CommonSpirit Health
Ringgold, Georgia
04.2023 - Current
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Scheduled appointments
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Customer Service Lead
Bass Pro Shops
Chattanooga, Tennessee
2020 - 2022
- Led customer service team to ensure exceptional guest experiences.
- Trained new staff on customer engagement and product knowledge.
- Resolved customer complaints with effective communication and problem-solving skills.
- Monitored team performance to uphold service standards and efficiency.
- Performed daily opening and closing procedures for the register area.
Cashier Team Lead
Delhaize Group
Ringgold, Georgia
2016 - 2020
- Trained and supervised staff in customer service and store policies.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Ordered merchandise based on customer demand and industry trends.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new cashiers on register operations and customer service skills.
- Managed cash handling procedures and maintained accurate drawer balances.
Education
Graduate Certificate -
Academy of Allied Health Careers
Chattanooga, TN01-2023
High School Diploma -
Ringgold High School
01-2017
Skills
- Electronic health records
- Healthcare compliance
- Medication administration
- Vital sign monitoring
- Team leadership
- Problem solving
- Effective communication
- Injection administration
- Appointment scheduling
Timeline
Certified Medical Assistant
CommonSpirit Health
04.2023 - Current
Customer Service Lead
Bass Pro Shops
2020 - 2022
Cashier Team Lead
Delhaize Group
2016 - 2020
Graduate Certificate -
Academy of Allied Health Careers
High School Diploma -
Ringgold High School