Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sierra Campbell

Toronto,ON

Summary

A 20 year old motivated, charismatic, and friendly student who enjoys media marketing, art, technology, people, and sales. I am skilled in social media marketing, graphic design, photoshop, HTML, InDesign and more - utilizing my degree in Media, Information and Technoculture at Western University. Specializing in campaign development, trend tracking and project coordination. Excellent grasp of multiple platforms, algorithms and platform policies while also using my background in public relations to boost content. I gained proficient knowledge with the use of POS software. I have been a waitress with experience serving customers in busy, fine dining restaurants. A friendly retail professional with a successful background in sales. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Furthermore, my most present job as a front desk agent. I acquired skills in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Middle Beach Lodge
Tofino, BC
04.2022 - 09.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Salesperson

Nordstrom
Toronto, ON
05.2021 - 08.2021
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked to build relationships with customers and built potential for additional sales.
  • Logged reports, expenses, receipts and sales documents into digital database.

Editorial Intern

Flanelle Magazine
Montreal , QC
01.2021 - 06.2021
  • Coordinated with editors and graphic designers to plan page layouts.
  • Posted content on social media, Canva, and Slack website daily.
  • Selected and prepared images for stories and articles.
  • Determined readiness of written pieces, made changes and approved final versions for publication.

Sales Associate

M Boutique
Toronto, Ontario
02.2019 - 09.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Issued receipts and processed refunds, credits or exchanges.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Prepared merchandise for sales floor by pricing or tagging

Hostess/Server

Outrigger Bar and Grill
Toronto, ON
01.2018 - 09.2018
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Planned and executed many guest parties by organizing menus, spaces and special requests

Call Center Phone Representative

Options for Homes
Toronto, ON
06.2018 - 08.2018
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Cashier

Metro
Toronto , ON
02.2017 - 12.2017
  • Restocked and organized merchandise in front lanes.
  • Maintained cash drawer of $1000.00 or more per shift.

Education

Bachelor of Arts - Media, Information And Technology

University of Western Ontario
London, ON
06.2023

Skills

  • Cross-selling products and services
  • Account Balancing
  • Network development
  • High Volume Dining
  • Checking Guests In and Out
  • High Energy and Stamina
  • Dining Room Cleaning and Upkeep
  • Courteous Phone Demeanor
  • Artwork and Layout Coordination
  • Story and Content Idea Development
  • Deadline Attainment
  • Trend forecasting
  • Guest Ledger
  • Hotel Safe Deposits
  • Computer Proficiency

Timeline

Front Desk Agent

Middle Beach Lodge
04.2022 - 09.2022

Salesperson

Nordstrom
05.2021 - 08.2021

Editorial Intern

Flanelle Magazine
01.2021 - 06.2021

Sales Associate

M Boutique
02.2019 - 09.2019

Call Center Phone Representative

Options for Homes
06.2018 - 08.2018

Hostess/Server

Outrigger Bar and Grill
01.2018 - 09.2018

Cashier

Metro
02.2017 - 12.2017

Bachelor of Arts - Media, Information And Technology

University of Western Ontario
Sierra Campbell