Sierra Fuller
Palestine,IL
Summary
Dedicated front desk receptionist with strong customer service skills, time management, and attention to detail. Proven ability to manage multi-line phone systems and maintain accurate patient records.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Crawford Memorial Hospital
11.2022 - Current
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Maintained accurate patient records in electronic health record (EHR) system.
- Trained new reception staff on front desk protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front End Associate
Good Samaritan Hospital
11.2011 - 11.2022
- Assisted patients with check-in procedures and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare staff to streamline front desk operations.
- Provided excellent customer service while addressing patient inquiries and concerns.
- Coordinated communication between departments to facilitate timely patient care.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Education
Associate of Science - Business
Lincoln Trail College
Robinson, IL05-2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Cash handling
- Appointment scheduling
- Administrative skills
- Scheduling appointments
Timeline
Front Desk Receptionist
Crawford Memorial Hospital
11.2022 - Current
Front End Associate
Good Samaritan Hospital
11.2011 - 11.2022
Associate of Science - Business
Lincoln Trail College