Sierra Galinis
Ocala,FL
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Twistee Treat Usa
Ocala, Florida
11.2023 - Current
- Managed daily operations to ensure efficient service delivery at ice cream shop.
- Trained and supervised staff to maintain high customer service standards.
- Coordinated inventory management to support product availability and reduce waste.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Implemented health and safety protocols to create a safe working environment.
- Developed employee schedules to optimize staffing during peak hours.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
Shift Leader
Jeremiah’s Italian ice
Ocala, Florida
01.2021 - 10.2023
- Supervised team members during high-volume service periods.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels and ordered supplies as needed for operations.
Education
Some College (No Degree) - Sonography
College of Central Florida
Ocala, FLSkills
- Inventory management
- Customer service
- Cash handling
- Staff training
- Team leadership
- Performance monitoring
- Operational efficiency
- Business development
Timeline
Assistant General Manager
Twistee Treat Usa
11.2023 - Current
Shift Leader
Jeremiah’s Italian ice
01.2021 - 10.2023
Some College (No Degree) - Sonography
College of Central Florida