Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sierra Gary

Upper Darby,PA

Summary

Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Case Manager

Help At Home Health Care
11.2021 - Current
  • Manage complaints, provide appropriate solutions and alternatives within appropriate time frames.
  • Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hire, manage, develop and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Complete initial assessments of patients and family to determine and address individual home care needs. ·
  • Liaise with physicians regarding patient needs, performance and changes.
  • Create customized care plans with assigned caseload of over 100 patients , working with physicians, nurses and families

Clinical Pharmacy Specialist

St.Francis Hospital
05.2018 - 11.2021
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers, managing over 200 customer calls per day.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Evaluated patient histories to assess medication compliance and spot issues such as excessive usage.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving

Lead Patient Care Technician II

Christiana Hospital
01.2014 - 03.2018
  • Observing 1-2 patients under direction of physician with psychiatric crisis, suicidal or homicidal ideation.
  • Demonstrates competency using required computer skills including order entry, admission, discharge, and transfer procedures, and ordering of tests.
  • Performed responsibility by checking vital signs, weight, I&O's, vital signs, EKG, bladder scan, catheter removal.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Education

Bachelor of Science - Nursing

Wilmington University
New Castle, DE
06.2025

Skills

  • Relationship building and retention
  • Healthcare Personnel Supervision
  • Conflict Resolution
  • Recruitment
  • Medical Records Management

Accomplishments

  • Applauded by District Manager and CFO at StFrancis Hospital in 2020 ensuring admission and external patients were thoroughly documented in a precise, clear, and in-depth manner.
  • Praised by the Manager at Open Systems Healthcare for suggesting effective process improvement methods regarding budgeting and salaries and new creative strategies to increase sales.

Certification

Certified Nurse Assistant

First Aid/CPR Certified

Timeline

Lead Case Manager

Help At Home Health Care
11.2021 - Current

Clinical Pharmacy Specialist

St.Francis Hospital
05.2018 - 11.2021

Lead Patient Care Technician II

Christiana Hospital
01.2014 - 03.2018

Bachelor of Science - Nursing

Wilmington University

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Sierra Gary