Sierra Gelinas
Corpus Christi
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
2010
2010
years of post-secondary education
Work History
Office Manager
South Texas Equipment Repair LLC
Robstown
03.2025 - Current
- Creating and sending out invoices in a timely manner.
- Navigate incoming emails and respond in an appropriate manner.
- Collect payments to close out open work orders in order to send receipts in a timely fashion.
- Make runs to and and from the bank for daily deposits.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Lead Teller
Charter Bank
Corpus Christi
06.2019 - 03.2025
- Processed customer transactions accurately and efficiently at Charter Bank.
- Managed cash drawer, ensuring proper balance and security.
- Trained new tellers on bank policies and customer service standards.
- Implemented bank procedures to improve transaction speed and accuracy.
- Conducted regular audits of cash handling procedures for compliance.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Kept teller window areas clean, organized, and fully stocked.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Welcomed customers and offered pleasant service during entire transaction.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Compiled and reported daily statistics on teller transactions and discrepancies.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Monitored and maintained security procedures to protect both staff and customers.
- Prepared official checks for customer and internal bank needs.
- Resolved problems or discrepancies concerning customers' accounts.
Manager
Miller’s BBQ
Corpus Christi
09.2016 - 06.2019
- Supervised daily operations to ensure efficient service delivery.
- Managed staff schedules to optimize team performance and coverage.
- Trained new employees on food safety and customer service standards.
- Resolved customer complaints to maintain a positive dining experience.
- Implemented health regulations for food preparation and kitchen cleanliness.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Tuloso Midway Highschool
Corpus Christi, TexasSkills
- Cash handling experience
- Great customer service skills
- Work in a face paced environment and maintaining a positive attitude to any and all customers while doing my best to meet their needs
- Invoice processing
- Accounts receivable
- Payment tracking
- Filing managemen
References
References available upon request.
Timeline
Office Manager
South Texas Equipment Repair LLC
03.2025 - Current
Lead Teller
Charter Bank
06.2019 - 03.2025
Manager
Miller’s BBQ
09.2016 - 06.2019
Tuloso Midway Highschool