Summary
Overview
Work History
Education
Skills
References
Timeline
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Nelly Morales

Miramar,USA

Summary

Technologically savvy and goal-oriented professional with a strong drive to contribute to the success of organizations. Adept at leading change and proficient in prioritizing and completing tasks independently. Possessing extensive experience in addressing both clinical and administrative needs, ensuring smooth operations within the organization.

Overview

8
8
years of professional experience

Work History

Office Manager

Perfect Feet Podiatry Center
07.2018 - Current
  • Manage team of employees ensuring operation ran daily
  • Manage high call volume while attending to needs of patients
  • Check patients in and out while scheduling upcoming appointments
  • Collect copay and any other outstanding balances with patients
  • Handle insurance verification for all new and pre-existing patients

Lead Patient Access Representative

University of Miami Miller School of Medicine
06.2016 - 07.2018
  • Gain familiarity with insurance verification
  • Work in team as well as lead when necessary to fill in for supervisors
  • Organized all incoming paperwork
  • Schedule, reschedule, and follow-up with patients
  • Deal with patients in high-stress situations

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.2018

Skills

  • Bilingual
  • Multi-tasking
  • Scheduling
  • Cash Handling Experience
  • Inventory Management
  • Personable skills to build relationships with clients
  • Knowledge of medical software
  • Team Leadership
  • Skills/Management
  • Training and coaching
  • Documentation and control
  • Problem-solving abilities

References

  • Jocelyn Rodriguez, Patient Services Operations Manager, 561.566.0309
  • Jose Raspall, Manager, 305.647.9585

Timeline

Office Manager

Perfect Feet Podiatry Center
07.2018 - Current

Lead Patient Access Representative

University of Miami Miller School of Medicine
06.2016 - 07.2018

High School Diploma -

Miami Coral Park Senior High School
Nelly Morales