Nelly Morales
Miramar,USA
Summary
Technologically savvy and goal-oriented professional with a strong drive to contribute to the success of organizations. Adept at leading change and proficient in prioritizing and completing tasks independently. Possessing extensive experience in addressing both clinical and administrative needs, ensuring smooth operations within the organization.
Overview
8
8
years of professional experience
Work History
Office Manager
Perfect Feet Podiatry Center
07.2018 - Current
- Manage team of employees ensuring operation ran daily
- Manage high call volume while attending to needs of patients
- Check patients in and out while scheduling upcoming appointments
- Collect copay and any other outstanding balances with patients
- Handle insurance verification for all new and pre-existing patients
Lead Patient Access Representative
University of Miami Miller School of Medicine
06.2016 - 07.2018
- Gain familiarity with insurance verification
- Work in team as well as lead when necessary to fill in for supervisors
- Organized all incoming paperwork
- Schedule, reschedule, and follow-up with patients
- Deal with patients in high-stress situations
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2018
Skills
- Bilingual
- Multi-tasking
- Scheduling
- Cash Handling Experience
- Inventory Management
- Personable skills to build relationships with clients
- Knowledge of medical software
- Team Leadership
- Skills/Management
- Training and coaching
- Documentation and control
- Problem-solving abilities
References
- Jocelyn Rodriguez, Patient Services Operations Manager, 561.566.0309
- Jose Raspall, Manager, 305.647.9585
Timeline
Office Manager
Perfect Feet Podiatry Center
07.2018 - Current
Lead Patient Access Representative
University of Miami Miller School of Medicine
06.2016 - 07.2018
High School Diploma -
Miami Coral Park Senior High School
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