Sierra Hansen
Maplewood,NJ
Summary
Experienced and adaptable professional with over 10 years of work experience in customer support. Proven track record in delivering exceptional service and effectively resolving customer issues. Seeking to utilize skills and knowledge to excel in a customer service role, driving career growth and making a significant impact.
Overview
9
9
years of professional experience
Work History
Medical Scheduler
RadNet
Bloomfield, NJ
11.2023 - Current
- Supported patient care by effectively managing appointment cancellations and rescheduling, optimizing healthcare provider time.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Security Officer
Omni Serv
Newark, NJ
10.2016 - Current
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
- Provided personal escorts to personnel and visitors upon request.
- Observed and analyzed behavior of travelers to identify potential security risk within airport.
- Monitored flow of passengers through screening checkpoints to facilitate orderly and efficient processing of passengers.
- Resolved service problems by clarifying passenger’s complaint and determining cause of problem.
Application Specialist
Premier Disability Services
Newark, NJ
06.2021 - 07.2023
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Maintain customer accounts and record account information.
- Handle customer complaints and provide alternatives and/or solution to ensure resolution of complaints.
- Assist customers with applying for disability benefits and ensure identity protection.
- Provided efficient and courteous service to customers at all times.
- Prepared reports using microsoft word and adobe.
Customer Service Representative Agent
ABM
Newark, NJ
10.2016 - 07.2019
- Enhanced passenger experience by fostering a comfortable travel environment.
- Guided customers to reach terminal locations with comprehensive directions.
- Assisted passenger in locating and recovering misplaced baggage.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Assisted passengers with special needs, offering personalized support throughout their travel experience.
Education
American History High School
Newark, NJSkills
- Superior customer service
- Exceptional communication
- Teamwork and collaboration
- Time management
- Critical thinking
- Conflict de-escalation
- Documentation and reporting
- Baggage handling procedures
- Microsoft office and Data entry
- Phone etiquette
Timeline
Medical Scheduler
RadNet
11.2023 - Current
Application Specialist
Premier Disability Services
06.2021 - 07.2023
Security Officer
Omni Serv
10.2016 - Current
Customer Service Representative Agent
ABM
10.2016 - 07.2019
American History High School