Sierra Jenkins
Mattoon,IL
Summary
Dynamic and adaptable professional with extensive experience as a Customer Service Cashier at Rural King, adept in drawer management and exceptional customer service. Expert in enhancing team performance, resolving customer complaints efficiently, and boosting sales through suggestive selling. Proven track record in improving operational efficiency and customer satisfaction, embodying patience, composure, and a positive professional demeanor.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Rural King
Mattoon, Illinois
05.2024 - Current
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
Cashier
Farm and Home Supply
Quincy, Illinois
03.2022 - 04.2024
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customers' questions and provided information on store procedures or policies.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Traveled to other locations to assist in remodeling and stocking stores.
Education
Some College (No Degree) - General
John Wood Community College
Quincy, ILSkills
- Drawer management
- Check processing
- Order coordination
- Retail merchandising
- Cash handling expertise
- Basic math
- Exceptional customer service
- Helping customers and co-workers
- Phone etiquette
- Patience and composure
- Issue escalation
- Customer complaint resolution
- Positive and professional
- Adaptability and flexibility
Timeline
Customer Service Cashier
Rural King
05.2024 - Current
Cashier
Farm and Home Supply
03.2022 - 04.2024
Some College (No Degree) - General
John Wood Community College