Sierra Koelndorfer
Charleston,SC
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Bad Daddy's Burger Bar
05.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained effective team member communication.
FOH Team Member/Stocker
The Walt Disney Company
08.2024 - 01.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Associate of Science - Hospitality And Tourism Management
Trident Technical College
Charleston, SC12-2025
High School Diploma -
Woodland High School
Dorchester, SC06-2023
Skills
- Strong work ethic
- Willing to learn
- Exceptional customer service
- Positive attitude
- Guest engagement
- Punctual and reliable
- Training and mentoring
- Staff coordination
- Team collaboration
- Energetic and outgoing
- Performance improvement
- Organizational skills
Timeline
FOH Team Member/Stocker
The Walt Disney Company
08.2024 - 01.2025
Server
Bad Daddy's Burger Bar
05.2022 - Current
Associate of Science - Hospitality And Tourism Management
Trident Technical College
High School Diploma -
Woodland High School
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