Sierra Lendzinski
Philadelphia,PA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
Philadelphia, PA
04.2025 - Current
- Prepared and served coffee and ice cream products to customers.
- Maintained cleanliness of work area and dining space throughout shifts.
- Operated cash register and processed customer transactions efficiently.
- Assisted in inventory management and restocked supplies as needed.
- Followed safety procedures while handling food and equipment daily.
- Provided friendly customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to ensure smooth operations during busy hours.
- Participated in training new crew members on store procedures and standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Team Member
Thorntons Gas Station
Columbus, Ohio
11.2024 - 12.2024
- Assisted customers with fuel purchases and convenience store transactions.
- Maintained cleanliness and organization of store and fuel station areas.
- Stocked shelves with merchandise and ensured products were properly displayed.
- Operated cash register and processed customer payments efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Followed safety protocols while handling hazardous materials and equipment.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized work area throughout shift.
Puppy sales
Petland
Columbus, OH
08.2024 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Ride Operator
Six Flags Great Adventure
Jackson, NJ
09.2023 - 08.2024
- Operated amusement rides while ensuring safety protocols were followed.
- Monitored ride performance and communicated issues to maintenance staff.
- Assisted guests with boarding and disembarking smoothly and safely.
- Provided exceptional customer service by addressing guest inquiries promptly.
- Conducted routine safety checks before and after each ride operation.
- Coordinated with team members to manage crowd flow effectively.
- Maintained cleanliness and organization of ride areas throughout the day.
- Ensured safety of guests by enforcing ride and park policies.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Monitored guest behaviour while riding attractions.
- Provided customer service to guests in a friendly manner.
- Collaborated with team members to ensure smooth operation of all attractions.
- Checked seatbelts of riders to maximize safety and manage risk.
Baker
ShopRite
Philadelphia, Pennsylvania
06.2021 - 09.2023
- Prepared a variety of baked goods following standardized recipes and procedures.
- Operated commercial ovens and mixers to ensure consistent product quality.
- Maintained cleanliness and organization of the baking area throughout shifts.
- Assisted in inventory management by tracking ingredient supplies and freshness.
- Collaborated with team members to meet daily production demands efficiently.
- Monitored baking times and temperatures to ensure optimal flavor and texture.
- Packed finished products for display while ensuring proper labeling and presentation.
- Engaged with customers to provide product recommendations and address inquiries.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Sales lead/Manager
Journeys Shoes
Philadelphia, PA
02.2021 - 06.2021
- Led team to enhance customer engagement strategies for increased sales.
- Managed inventory levels to ensure optimal stock availability for sales operations.
- Fostered relationships with key clients to strengthen loyalty and repeat business.
- Oversaw daily operations of the sales team, ensuring effective workflow management.
- Implemented feedback systems to gather insights and improve customer satisfaction levels.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Conducted regular training sessions for new and existing sales staff members.
- Responded to questions from customers after presenting key details about company's products and services.
Education
Pennsylvania Virtual Charter School
Philadelphia, PASkills
- Cash handling
- Food safety protocols
- Customer transactions
- Inventory management
- Retail operations
- Stock replenishment
- Sales reporting
- Order processing
- Team collaboration
- Guest relations
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Verbal and written communication
- Integrity and honesty
- Point-of-sale transactions
- Visual communication
- Machine operations
- Taking orders
- Beverage preparation
- Sanitation protocols
- Willingness to learn
- Stock management
- Reliability and punctuality
- Cleaning and sanitizing
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
04.2025 - Current
Team Member
Thorntons Gas Station
11.2024 - 12.2024
Puppy sales
Petland
08.2024 - 11.2024
Ride Operator
Six Flags Great Adventure
09.2023 - 08.2024
Baker
ShopRite
06.2021 - 09.2023
Sales lead/Manager
Journeys Shoes
02.2021 - 06.2021
Pennsylvania Virtual Charter School