Sierra Leonard
Honolulu,HI
Summary
Proactive Server and Team Member with extensive experience in customer satisfaction and personalized service. Skilled in cash handling, upselling, and maintaining clean, organized dining areas. Known for effective communication, strong work ethic, and ability to remain calm under pressure, seeking to learn more!
Overview
3
3
years of professional experience
Work History
Server
Yogurt Mill
09.2021 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Made frozen yogurt
- Performed opening and closing duties, ensuring the dining area was prepared for the following day.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints calmly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Multitasked to be able to stock; cups, silverware, napkins, toppings, ice, trays, and delivery bags.
- Contributed to inventory management by monitoring stock levels.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected and washed dishes to maintain cleanliness.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Increased sales by suggesting popular flavor combinations and upselling toppings.
- Handled cash transactions with accuracy, building trust with management and customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Scrubbed, wiped, and sanitized machine parts for closing shifts.
Team Member
Chick-fil-A
11.2023 - 05.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals. (Filling Drinks, Bagging, POS, Milkshakes, Delivery, etc.).
- Helped new team members by relaying information on company procedures and safety requirements.
- Utilized POS system to handle customer cash and credit card transactions.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Located in Ala Moana Mall, with consistent busy lines
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Bachelor of Arts - Communications
University of Hawaii At Manoa
Honolulu, HI05.2026
High School Diploma -
Granite Hills High School
El Cajon, CA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Table Bussing
- Guest Seating
- Food Delivery
- Warm and Friendly
- Reliable and Responsible
- Multitasking Abilities
- Cool Under Pressure
- Effective Communication
- Ability to Lift 30 Pounds
- Upselling
- Can speak some Spanish and sign in ASL
Timeline
Team Member
Chick-fil-A
11.2023 - 05.2024
Server
Yogurt Mill
09.2021 - 08.2024
Bachelor of Arts - Communications
University of Hawaii At Manoa
High School Diploma -
Granite Hills High School
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