Sierra Lethcoe
Summary
Highly organized and efficient administrative professional with experience supporting executives and managing office operations. Adept at coordinating schedules, managing communications, and handling confidential information with discretion. Proven track record in streamlining office processes, improving productivity, and ensuring smooth day-to-day operations. Strong skills in document management, event planning, and customer service, combined with a proactive approach to problem-solving. Excellent multitasker with a keen eye for detail and a commitment to maintaining a positive and productive work environment. Thrives under pressure and excels within fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
First Command Financial Services
06.2024 - Current
- Manage client profiles and assist in scheduling/maintaining appointments
- Complete appointment correspondence
- Prepare and review new account paperwork/applications
- Facilitate and resolve client service requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Acquisition Specialist
Allison Bash State Farm
05.2023 - 06.2024
- Establish weekly personal, and team marketing goals
- Develop leads to market appropriate products and services
- Schedule appointments to identify customer needs
- Educate customers about insurance options
- Monitor and conduct insurance application reports
- Manage customer accounts, files, and finances.
- Implemented effective risk management strategies to mitigate potential challenges throughout the acquisition lifecycle.
Youth Development Specialist
U.S. Air Force
03.2022 - 05.2023
- Create, organize, disseminate lesson plans; direct a team to take decisive action
- Led coordination of activities to boost youth learning/growth potential to twenty-four children
- Develops daily schedules/logs for review by supervision
- Reports daily operations and information regarding classroom activities to higher management
- Experience organizing and scheduling conferences.
Member Service Representative
Club Fitness
06.2020 - 03.2022
- Managed personal membership accounts in compliance with company standards
- Directed five team members in selling eighty memberships annually
- Provided great customer service to daily members; received positive feedback from supervision
- Appointed point of contact for membership acquisitions via phone, email, and in person.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
Associate of Arts - General Studies
Mineral Area College
Park Hills, MO08.2023
Skills
- Microsoft Office applications
- Multi-Task Management
- Professional Communication
- Team Working / Building
- Time Management
- Customer and client relations
- Attention to Detail
- Computer Skills
- Data Management
- Stakeholder Management
- Analytical Thinking
- Problem-solving abilities
Certification
State of Illinois Insurance License
License No: 20722347
Effective 05/22/2023
State of Missouri Insurance License
License No: 3002735771
Effective 09/21/2023
References
- Trent Miller, trent.s.miller.civ@mail.mil, 618-363-1966, USAF Transcom Cyberspace Security Analyst
- Jamie Nolden, jamie.nolden@us.af.mil, 618-304-9881, Child Development Director
- Amber Pascua, amber.pascua@us.af.mil, 618-772-3623, Supervisory Training and Curriculum Specialist
- Lacrissia Simms, crissia_simms@hotmail.com, 817-360-2315, Program Technician Program Leader
Timeline
Administrative Assistant
First Command Financial Services
06.2024 - Current
Acquisition Specialist
Allison Bash State Farm
05.2023 - 06.2024
Youth Development Specialist
U.S. Air Force
03.2022 - 05.2023
Member Service Representative
Club Fitness
06.2020 - 03.2022
Associate of Arts - General Studies
Mineral Area College