Sierra Martin
Seattle,USA
Summary
Dedicated Care Coordination and Patient Services professional with over four years of experience navigating complex patient data in high-volume hospital environments. Proven track record supporting interdisciplinary clinical teams, managing administrative information flow, and ensuring strict regulatory compliance.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Swedish
Seattle, WA
01.2022 - Current
- Collaborated with interdisciplinary teams, clinicians, and families to manage information flow, streamline front-end workflows, and facilitate continuity of care.
- Administered patient notifications, verified insurance eligibility via Epic, and secured required documentation to guarantee total regulatory compliance.
- Provided high-level customer service in fast-paced hospital environment by facilitating patient and family interviews to gather vital demographics and health information.
- Maintained sensitive patient records in Epic EHR, ensuring accuracy of demographics, insurance verification, and compliance with documentation protocols.
- Navigated Epic scheduling modules to manage daily patient arrival workflows.
- Utilized Epic Real-Time Eligibility (RTE) systems for instant, accurate insurance verification and demographic validation, minimizing billing errors at the front-end.
- Acted as a proactive patient advocate, managing all data in strict accordance with regulatory standards, including HIPAA and PHI requirements.
Human Research
Central Washington University
Ellensburg, WA
01.2021 - 06.2021
- Conducted a novel, mixed-methods human research study investigating mental health and coping strategies of university students during the COVID-19 pandemic.
- Distributed study survey for direct data collection, evaluated and coded quantitative and qualitative findings, and synthesized data for dissemination.
- Condensed and presented study results at CWU's annual research symposium, providing actionable recommendations for institutions, companies, and stakeholders.
- Collaborated with research team to coordinate logistics, including team meetings and project planning sessions, while maintaining precise notes and ensuring quality assurance.
Education
Bachelor of Science - Public Health
Central Washington University
Ellensburg06-2021
Associate of Arts -
Shoreline Community College
Shoreline06-2019
Skills
- Epic EHR Systems
- Care Coordination
- HIPAA/PHI Compliance
- Insurance Verification
- Data Entry & Quality Assurance
- Patient Communication
- Conflict Resolution
- Patient Flow Management
Timeline
Patient Service Representative
Swedish
01.2022 - Current
Human Research
Central Washington University
01.2021 - 06.2021
Bachelor of Science - Public Health
Central Washington University
Associate of Arts -
Shoreline Community College