Sierra McCall
Cape Girardeau
Summary
Hello! My name is Sierra, but I go by Si Si for shorter. Over the past year at Ulta Beauty, I’ve discovered just how deeply my passion aligns with this industry and culture. I bring a high-spirited energy to everything I do—whether it’s connecting with guests, supporting my team, or creating an uplifting store environment. With 7 years of experience, I’ve learned to thrive under pressure, lead with purpose, and adapt with enthusiasm. My time at Ulta has only amplified my commitment to growth, excellence, and creating meaningful experiences. I’m eager to continue that journey by stepping into new opportunities where I can make an even greater impact.
Overview
5
5
years of professional experience
Work History
Service Manager
Ulta Beauty Inc.
Carbondale
09.2024 - Current
- Managed daily service operations and ensured efficient team performance.
- Trained staff on customer service protocols and best practices.
- Coordinated schedules to optimize service coverage and resource allocation.
- Collaborated with departments to streamline communication and service delivery.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Developed service improvement strategies based on customer feedback insights.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Service Manager
Darden Restaurants, Olive Garden
Marion
10.2022 - 08.2024
- Trained staff on customer service protocols and best practices.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Pitched in to complete various duties during peak periods or employee absences.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Manager's Assistant
Darden Restaurants, Olive Garden
Cape Girardeau
05.2021 - 10.2022
- Assisted managers in daily operations and administrative tasks.
- Coordinated staff schedules to ensure adequate coverage.
- Managed inventory levels and ordered supplies as needed.
- Supported training sessions for new team members.
- Organized special events and promotions within the restaurant.
- Handled guest inquiries and resolved issues promptly.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded to customer issues to provide immediate resolution and improve retention.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Facilitated communication between management and staff.
WMJ Department Associate (seasonal)
Khols
Cape Girardeau
11.2020 - 03.2021
- Assisted customers with product selection and inquiries for optimal shopping experience.
- Maintained organized displays to enhance product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Supported promotional activities by setting up displays and signage effectively.
- Assisted customers in finding items, answering questions and providing advice.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Adhered to all safety procedures when handling hazardous materials or equipment.
- Restocked inventory as needed to maintain an adequate supply of products.
- Monitored stock levels to ensure that sufficient quantities were available at all times.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Some College (No Degree) - Communication Disorders
Southeast Missouri State University
Cape Girardeau, MOSkills
- Leadership
- Communication
- Adaptability
- Time Management
- Passionate
- Empathetic
- Shift scheduling
- Deadline driven
- Multitasking and organization
- Team leadership
- Task delegation
- Staff training and development
- Strategic business planning
- Data analytics
- Process implementation
- Coaching and mentorship
- Critical thinking
- Team management
Timeline
Service Manager
Ulta Beauty Inc.
09.2024 - Current
Service Manager
Darden Restaurants, Olive Garden
10.2022 - 08.2024
Manager's Assistant
Darden Restaurants, Olive Garden
05.2021 - 10.2022
WMJ Department Associate (seasonal)
Khols
11.2020 - 03.2021
Some College (No Degree) - Communication Disorders
Southeast Missouri State University