Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Menzies

Lenexa,KS

Summary

Dynamic, results-driven professional with proven expertise in employee training, customer relationship management, and process improvement. Detail-oriented leader with expertise in managing many moving parts to streamline processes to meet goals.

Overview

7
7
years of professional experience

Work History

Front of House Manager

Spin Concepts
Lenexa, Kansas
01.2024 - Current
  • Promoted from server and bartender to front of house manager, overseeing daily operations and guest experience for a high-volume restaurant
  • Played a key leadership role in launching a new restaurant concept, developing and leading comprehensive front of house training for all staff
  • Created and maintained weekly schedules for 30+ employees, ensuring optimal staffing and smooth service during peak hours
  • Delivered proactive, guest-focused hospitality by managing dining room flow, resolving customer concerns, and ensuring high satisfaction ratings
  • Handled daily opening and closing procedures, including cash reconciliation, tip tracking, and accurate payroll reporting for front of house staff
  • Onboarded and trained new hires, fostering a strong team culture and ensuring service consistency across roles

Financial Account Representative

Shamrock Trading Corp.
Overland Park, Kan
03.2021 - 01.2024
  • Managed a $13M portfolio across 12 high-value Spanish-speaking transportation clients, ensuring timely financing and account accuracy
  • Audited 300+ invoices daily for quality, fraud risk, and eligibility, providing same-day financing and minimizing processing errors
  • Liaised with internal sales teams to coordinate and implement fuel discount programs for fleet clients, enhancing client retention
  • Identified $60,000 in missing invoices for a major client in a single day, significantly improving billing accuracy and client trust
  • Specialized in resolving unapplied payment issues, reducing the team’s unapplied funds balance from over $1M to under $350K

Women's Health Consultant

Cerner
Kansas City, MO
05.2018 - 02.2021
  • Delivered product training to healthcare providers across the U.S., focusing on women's health EMR systems
  • Facilitated go-lives and provided real-time troubleshooting during hospital system transitions
  • Collaborated with internal teams to improve training materials and client onboarding
  • Conducted gap analysis and maintained industry-leading best practices to recommend thoughtful product design
  • Traveled nationally up to 80%, ensuring timely support during major system implementations

Education

Bachelor of Arts - Business Administration And Economics

Coe College
Cedar Rapids
05-2018

Skills

  • Employee training
  • Customer relationship management
  • Process improvement
  • Operational efficiency
  • Quality control
  • POS system operations

Timeline

Front of House Manager

Spin Concepts
01.2024 - Current

Financial Account Representative

Shamrock Trading Corp.
03.2021 - 01.2024

Women's Health Consultant

Cerner
05.2018 - 02.2021

Bachelor of Arts - Business Administration And Economics

Coe College

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