Sierra Minarcin
Perrysburg,OH
Summary
Dedicated Customer Service / Account Management professional offering polished communication skills. Brings excellent organizational abilities and talent for detail orientation. Self-motivated and true team player in the office or remote setting.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Betco
Bowling Green, Ohio
12.2017 - Current
- Account maintenance: entering orders and answering inquiries through e-mail / phone calls
- Daily task of making sure company policies are being followed internally and externally
- Recording all of customer communication and situations in Salesforce platform
- Problem solving for customers that need solutions with orders, shipments, credit/debit needs
- Contacting carriers for tracking or freight claim information
- Handling international orders that include freight forwarder communication, vessel/air quotes, and working with Regulatory department to confirm compliance before shipping
- Sales support: providing product pricing, policies, and pulling data upon request
- Supporting internal team projects as assigned
- Sending private label requests to the necessary departments and entering in database (Dyanmics) for work order.
- Provides the option to occasionally work remote, but primarily in the office setting
Proofer
Intelli-shop
Perrysburg, Ohio
08.2014 - 05.2017
- Checked and corrected grammatical and spelling errors in diverse reports
- Researched content and grammatical issues to check accuracy of information
- Followed established guidelines to maintain style quality and consistency in produced content
- Making phone calls / e-mails to confirm details
- Work from home business
Artist
State Aerial Farm Inc
Maumee, Ohio
02.2012 - 04.2014
- Painting farm aerial photos, at home business
- Making phone calls with management to confirm workload and pick up times
Education
No Degree - Psychology Transfer
Owens Community College
Perrysburg, OHBachelor of Arts - Psychology
Bowling Green State University
Bowling Green, OH05.2016
High School Diploma -
Rossford High School
Rossford, OH05.2010
Skills
- Order and Refund Processing
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Creative Problem Solving
- Responding to Difficult Customers
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Time Management
- Microsoft Office, Outlook, PowerPoint, Excel
- Customer Account Management
- Administrative and Office Support
Accomplishments
- Have completed more than 10+ company projects that were assigned and brought in management recognition
- Created and revised 15+ SOPs for department with praise
Hobbies include: cooking, reading, video games
I enjoy cooking for friends and family, reading a good book and video games in my free time.
Timeline
Customer Service Representative
Betco
12.2017 - Current
Proofer
Intelli-shop
08.2014 - 05.2017
Artist
State Aerial Farm Inc
02.2012 - 04.2014
No Degree - Psychology Transfer
Owens Community College
Bachelor of Arts - Psychology
Bowling Green State University
High School Diploma -
Rossford High School