Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies include: cooking, reading, video games
Timeline
CustomerServiceRepresentative

Sierra Minarcin

Perrysburg,OH

Summary

Dedicated Customer Service / Account Management professional offering polished communication skills. Brings excellent organizational abilities and talent for detail orientation. Self-motivated and true team player in the office or remote setting.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Betco
Bowling Green, Ohio
12.2017 - Current
  • Account maintenance: entering orders and answering inquiries through e-mail / phone calls
  • Daily task of making sure company policies are being followed internally and externally
  • Recording all of customer communication and situations in Salesforce platform
  • Problem solving for customers that need solutions with orders, shipments, credit/debit needs
  • Contacting carriers for tracking or freight claim information
  • Handling international orders that include freight forwarder communication, vessel/air quotes, and working with Regulatory department to confirm compliance before shipping
  • Sales support: providing product pricing, policies, and pulling data upon request
  • Supporting internal team projects as assigned
  • Sending private label requests to the necessary departments and entering in database (Dyanmics) for work order.
  • Provides the option to occasionally work remote, but primarily in the office setting



Proofer

Intelli-shop
Perrysburg, Ohio
08.2014 - 05.2017
  • Checked and corrected grammatical and spelling errors in diverse reports
  • Researched content and grammatical issues to check accuracy of information
  • Followed established guidelines to maintain style quality and consistency in produced content
  • Making phone calls / e-mails to confirm details
  • Work from home business

Artist

State Aerial Farm Inc
Maumee, Ohio
02.2012 - 04.2014
  • Painting farm aerial photos, at home business
  • Making phone calls with management to confirm workload and pick up times

Education

No Degree - Psychology Transfer

Owens Community College
Perrysburg, OH

Bachelor of Arts - Psychology

Bowling Green State University
Bowling Green, OH
05.2016

High School Diploma -

Rossford High School
Rossford, OH
05.2010

Skills

  • Order and Refund Processing
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Time Management
  • Microsoft Office, Outlook, PowerPoint, Excel
  • Customer Account Management
  • Administrative and Office Support

Accomplishments

  • Have completed more than 10+ company projects that were assigned and brought in management recognition
  • Created and revised 15+ SOPs for department with praise

Hobbies include: cooking, reading, video games

I enjoy cooking for friends and family, reading a good book and video games in my free time.

Timeline

Customer Service Representative

Betco
12.2017 - Current

Proofer

Intelli-shop
08.2014 - 05.2017

Artist

State Aerial Farm Inc
02.2012 - 04.2014

No Degree - Psychology Transfer

Owens Community College

Bachelor of Arts - Psychology

Bowling Green State University

High School Diploma -

Rossford High School