SIERRA MISSOURIA
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Windsor Fashions
Houston, Tx
06.2023 - 03.2025
- Team building coordinator
- Operations
- Data entry
- Customer service support
- HR training
- Merchandising and marketing
- Coach/trainee
Manager
Boot Barn
Katy, Texas
03.2021 - 05.2023
- Cross-trained existing 45 employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Merchandising/Marketing Manager
Customer Service Supervisor
Walmart Supercenter
Houston, TX
07.2017 - 08.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached 35 employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Created customer support strategy to increase customer retention.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
High School Diploma -
Macarthur High School
Houston, TXSkills
- Strategic planning
- Staff Management
- Policies and procedures
- Sales and Marketing
- Coaching and mentoring
- Creative merchandising
- Adaptability
- Versatility
- Verbal and written communication
- Creative Problem Solving
- Professional Telephone Demeanor
- Team/Collaboration
Relocation
Willing to relocate: Anywhere
Timeline
Assistant Store Manager
Windsor Fashions
06.2023 - 03.2025
Manager
Boot Barn
03.2021 - 05.2023
Customer Service Supervisor
Walmart Supercenter
07.2017 - 08.2019
High School Diploma -
Macarthur High School