Sierra Morrow
St. Louis,MO
Summary
Highly focused on delivering excellent service and support in busy settings. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Gateway Foundation
St Louis, MO
07.2025 - Current
- Coordinated scheduling and logistics for school events and meetings.
- Managed correspondence, ensuring timely communication with staff, parents, and stakeholders.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in budget tracking and expense reporting for departmental activities.
- Trained new administrative staff on office procedures and district policies.
- Streamlined data entry processes using software tools, improving accuracy and reducing errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recording data entry
Administrative Assistant
Hazelwood school district
Hazelwood, MO
06.2020 - Current
- Answering phones
- Scheduling appointments
- Sending faxes
- Making copies
- Filing documents
- Screening salespeople
- Creating records
- Checking and sending mail and email
- Typing correspondence
- Interacting with customers
- Using computers
- Doing basic math
- Paying utility bills
- Keeping an inventory of supplies
- Handling cash
Substitute Teacher
Kelly Services
St. Louis, MO
01.2019 - 06.2020
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Documented growth, development and understanding displayed by all students through outlined grading procedures and assessment strategies.
- Assigned, explained and graded homework.
Office Service Specialist
Husch Blackwell LLP
St. Louis, MO
08.2019 - 10.2019
- Fluency with Microsoft Office, including Word and Excel.
- Fluency with PC platforms.
- Detail-oriented; ability to work independently with minimal supervision in a fast-paced environment.
- Complete various scan/print/copy projects using high-volume production MFDs
- Clean and stock department supplies as necessary
Billing Specialist
Acmo
St. Louis, MO
10.2015 - 01.2019
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Billing Department
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Dispatcher Promotion
- Managing tow trucks
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
Master's degree - Counseling
Lindenwood University
Saint Charles, MO12.2023
Bachelor of Science - Criminal Justice
Harris Stowe University
St. Louis, MO05.2019
Skills
- Microsoft office
- Conflict resolution
- Teaching
- Organizational Skills
- Retail sales
Timeline
Administrative Assistant
Gateway Foundation
07.2025 - Current
Administrative Assistant
Hazelwood school district
06.2020 - Current
Office Service Specialist
Husch Blackwell LLP
08.2019 - 10.2019
Substitute Teacher
Kelly Services
01.2019 - 06.2020
Billing Specialist
Acmo
10.2015 - 01.2019
Master's degree - Counseling
Lindenwood University
Bachelor of Science - Criminal Justice
Harris Stowe University