Sierra Nelson
Riverview,Florida
Summary
Proactive and dependable employee with demonstrated strengths in customer service, hospitality, and data organization with extensive experience in building customer relationships and managing financial recordkeeping. Skilled in cash handling, accounting, and problem-solving, with a proven track record of increasing sales revenue and enhancing customer satisfaction. Brings reliability, punctuality, and a collaborative approach to team environments. Driven and ready to tackle new opportunities in team-based or individually motivated settings.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lifesaving Systems
03.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with company policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Customer Service Representative
Publix
10.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing individual concerns and providing accurate information.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Handled cash balancing and accounting for all departments of the store, both opening and closing procedures; worked with Loomis to order change and deposit both money and checks to the bank.
- Assigned to supervise other associates and prevent service breakdowns from occurring.
Education
Associate of Science - Computer Sciences
Hillsborough Community College
Apollo Beach, FL05.2026
High School Diploma -
Newsome High School
Lithia, FL05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Organization
- Cash Handling and Numeracy
Timeline
Sales Associate
Lifesaving Systems
03.2024 - Current
Customer Service Representative
Publix
10.2021 - 02.2024
Associate of Science - Computer Sciences
Hillsborough Community College
High School Diploma -
Newsome High School