Sierra Pressley-Tucker
Seattle
Summary
Detail-oriented professional with a strong background in client support and service coordination. Manages sensitive information effectively while providing compassionate guidance to diverse populations. Maintains accurate records and ensures seamless communication among clients, families, and service providers.
Overview
14
14
years of professional experience
Work History
Certified Peer Outreach Case Manager
YMCA
Seattle
12.2025 - Current
- Provide direct support and guidance to clients, ensuring a positive and respectful service experience.
- Conduct assessments and maintain accurate, confidential client records and service plans.
- Coordinate referrals and connect individuals with healthcare, housing, and community resources.
- Communicate regularly with clients, families, and providers to ensure continuity of care.
- Manage multiple cases while maintaining strong organization and attention to detail.
Special Education Paraprofessional
Seattle Public Schools
Seattle
12.2024 - Current
- Support students and families with clear communication and individualized assistance.
- Maintain accurate student records and documentation in compliance with program requirements.
- Assist with scheduling activities and ensuring smooth daily operations.
- Provide a welcoming and supportive environment for students with diverse needs.
- Collaborate with staff to ensure effective coordination of services.
Safety Specialist / Case Manager
YMCA
Seattle
06.2022 - 12.2024
- Served as a primary point of contact for youth and families, providing guidance and support.
- Documented incidents, interactions, and service plans accurately and in a timely manner.
- Coordinated with schools, law enforcement, and community organizations to ensure client safety and services.
- Responded to high-stress situations with professionalism, maintaining calm and clear communication.
- Built strong relationships with diverse populations through empathy and trust.
Caregiver
Public Partnership
04.2015 - 08.2023
- Assisted clients with daily care while maintaining dignity, confidentiality, and respect.
- Monitored health conditions and communicated updates to families and care teams.
- Followed care plans, including medication support and appointment coordination.
- Maintained detailed and accurate records of client care and progress.
- Washington State
Outreach Worker
YMCA
Seattle
10.2012 - 12.2013
- Engaged with clients and coordinated access to services and support programs.
- Maintained organized documentation of outreach activities and interactions.
- Provided guidance and information in a clear, professional, and approachable manner.
- Worked collaboratively with team members to ensure continuity of care and services.
Education
High School Diploma -
Kent-Meridian High School
Kent, WASkills
- Customer Service
- Patient Support
- Scheduling
- Medical Documentation
- Recordkeeping
- Communication
- Active Listening
- Conflict Resolution
- De-escalation
- Appointment Coordination
- Confidentiality
- HIPAA Awareness
- Data Entry
- Attention to Detail
- Team Collaboration
- Problem Solving
Timeline
Certified Peer Outreach Case Manager
YMCA
12.2025 - Current
Special Education Paraprofessional
Seattle Public Schools
12.2024 - Current
Safety Specialist / Case Manager
YMCA
06.2022 - 12.2024
Caregiver
Public Partnership
04.2015 - 08.2023
Outreach Worker
YMCA
10.2012 - 12.2013
High School Diploma -
Kent-Meridian High School