Sierra Rollins
Longview,TX
Summary
Dynamic cashier excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through efficient transactions and effective conflict resolution. Committed to teamwork and maintaining a clean environment, contributing to increased repeat business and a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Cashier
Super 1 Foods
02.2021 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Southern Classic Chicken
10.2019 - 02.2021
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Addressed and resolved customer complaints, turning potential negative experiences into positive ones.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Provided training to new hires on register operations, improving team efficiency.
- Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
- Fostered positive relationships with customers, leading to increase in positive reviews.
- Participated in store inventory counts, helping to maintain accurate stock levels.
- Promoted store promotions and loyalty programs to customers to enhance sales.
- Contributed to achieving store sales targets by upselling products at checkout.
Education
High School Diploma -
Longview High School
Longview, TX05-2022
Skills
- Excellent customer service
- Cash register operation
- Attention to detail
- Time management skills
- Work ethic and integrity
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Sales techniques mastery
- Decision making aptitude
- Liquor law compliance
- Multitasking and organization
- Data entry
- Written and verbal communication
- Inventory restocking
- Upselling techniques
- Graphic Design (Abobe Suite)
Timeline
Cashier
Super 1 Foods
02.2021 - Current
Cashier
Southern Classic Chicken
10.2019 - 02.2021
High School Diploma -
Longview High School
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