DE'LONTAY RAVENEL
South Jordan,UT
Summary
Retail management professional with a proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Hobby Lobby
South Jordan, UT
09.2023 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Implemented employee performance evaluations to promote accountability and professional development.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained and mentored staff on customer service best practices and operational standards.
- Developed merchandising strategies to enhance product visibility and drive sales growth.
- Assisted with hiring, training and mentoring new staff members.
Regional Trainer
Hobby Lobby
09.2021 - Current
- Led the opening and operational setup of new store locations, ensuring teams, processes, and procedures were fully prepared for successful launches.
- Conducted hands-on training to enhance staff product knowledge and customer service skills.
- Monitored training effectiveness, providing feedback and adjustments to improve learning outcomes.
- Collaborated with management to identify training needs and align programs with corporate goals.
Department Head
Hobby Lobby
Mount Pleasant
09.2020 - 09.2023
- Analyzed market trends to inform purchasing decisions and optimize product selection.
- Established key performance indicators to evaluate departmental success and drive accountability.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
Pit Master/Shift Lead
Jim N Nicks BBQ
Mount Pleasant
05.2016 - 04.2020
- Managed a team of cooks, ensuring proper training and adherence to safety protocols.
- Participated in community events showcasing the restaurant''s culinary skills and fostering a positive brand image.
- Coordinated front-of-house staff during busy shifts, ensuring smooth communication between kitchen and serving teams.
Shift Lead
Dunkin Donuts
Mount Pleasant
06.2017 - 03.2020
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members on service protocols and product knowledge.
- Coordinated shift schedules to optimize staffing levels during peak hours.
Skills
- Financial management
- Sales analysis
- Customer relations
- Training
- Team leadership
- Problem-solving
- Sales forecasting
Timeline
Store Manager
Hobby Lobby
09.2023 - Current
Regional Trainer
Hobby Lobby
09.2021 - Current
Department Head
Hobby Lobby
09.2020 - 09.2023
Shift Lead
Dunkin Donuts
06.2017 - 03.2020
Pit Master/Shift Lead
Jim N Nicks BBQ
05.2016 - 04.2020