Sierra Souza

• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Scales incoming and outgoing trucks to ensure load is compliant with D.O.T. Weight requirements (GVW), and accurately generates tags with the appropriate info.
• Possesses a working knowledge of materials sold, the ability to recognize aggregate types by sight and be familiar with customer job information
• Provides customer service, assists with sales by taking telephone and email orders, and responds to inquiries regarding products, pricing, hauling rates, etc.

Calculates and receives payments from external cash customers (checks, cash, and credit card); makes deposits, and prepares related reports. Balance the petty cash box.

• Delivered parts to technicians throughout the service area efficiently.
• Organized inventory to ensure timely access to necessary components.
• Maintained cleanliness and safety in storage areas at all times.
• Communicated with staff to identify and fulfill parts requests quickly.
• Collaborated with team members to optimize delivery routes and schedules.
• Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
• Logged deliveries and pickups and quickly loaded and unloaded deliveries.