Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sierra Strong

Clayton

Summary

Proven customer service expert from Diprenzios, adept in team collaboration and multitasking under pressure. Excelled in enhancing customer satisfaction and workplace efficiency, showcasing a blend of detail-oriented prowess and professional appearance. Achieved significant improvements in service delivery by leveraging skills in server support and reservations management.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Receptionist role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host/Server

Diprenzios
10.2024 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Front Desk Receptionist

Swan Bay Resort
06.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Cashier/Cook

River Golf Adventures
07.2023 - 09.2023
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Cleaner

Angel Rock Cottages
05.2021 - 08.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Salesperson

Designs In Nature
07.2019 - 08.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Education

No Degree - Natural Sciences, Ultrasound Tech

Jefferson Community College
Watertown, NY
05-2026

High School Diploma -

Thousand Islands High School
Cape Vincent, NY
07-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Detail-oriented
  • Server support
  • Professional appearance
  • Reservations management

Accomplishments

  • Collaborated with team of 6 in the development of New software at Swan Bay

Certification

  • First Aid Certification
  • NY Driver's License
  • CPR/AED Certification
  • CNA Certification

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Host/Server

Diprenzios
10.2024 - 11.2024

Front Desk Receptionist

Swan Bay Resort
06.2024 - 08.2024

Cashier/Cook

River Golf Adventures
07.2023 - 09.2023

Cleaner

Angel Rock Cottages
05.2021 - 08.2021

Salesperson

Designs In Nature
07.2019 - 08.2019

No Degree - Natural Sciences, Ultrasound Tech

Jefferson Community College

High School Diploma -

Thousand Islands High School

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Sierra Strong