Sierra Wright
Mechanicsville,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Chartwells Higher Education
Reno, NV
08.2022 - 11.2022
- Recruiting
- Onboarding
- Filing
- Payroll
- Swipe deductions
Customer Service Representative
Teleperformance (Deposits Agent)
Reno, NV
04.2022 - 07.2022
- Answer the phones
Operations Administrative Assistant
Teleperformance
Reno, NV
08.2021 - 04.2022
- Carried out receptionist duties such as answering phones and directing visitors
- Completed clerical tasks, including filing, faxing, and scheduling
- Kept track of all incoming and outgoing mail
- Assisted with data entry
- Created events to get employees engaged
Senior Client Advocate
Teleperformance USA
Reno, NV
08.2020 - 08.2021
- Answer Supervisor calls.
- Assist agents with questions.
- Try to help agents de-escalate a call.
Customer Service Representative
Teleperformance USA (CVL (Auto loans) Agent
Reno, NV
09.2019 - 08.2020
- Computer skills
- Answer the phones
- Able to multitask while answering the questions my customers ask
Optometric Technician/Receptionist
America's Best Eyeglasses & Contacts
Mechanicsville, VA
Current
- Check-in patients
- Run their vision insurance if they are using insurance
- Perform a pretest on the patient's eyes so that the doctor can understand their prescription and if there is a specialist they need to see for other health reasons involving the eye.
Education
Master's Degree - Human Resource Management
DeVry University's Keller Graduate School of Management
04.2024
Human Resource Management Certification -
DeVry University's Keller Graduate School of Management
03.2023
Bachelor's Degree - General Studies
University of Nevada
08.2018
Skills
- Communication skills
- Applicant Tracking Systems
- Human Resource Information Systems
- Filing
- Data Entry
- Presentation Design
- Scheduling
- Office Administration
- Negotiation
- Multi-Line Phone Proficiency
- Computer Skills
- Microsoft Office
Timeline
Optometric Technician/Receptionist
America's Best Eyeglasses & Contacts
Current
Administrative Assistant
Chartwells Higher Education
08.2022 - 11.2022
Customer Service Representative
Teleperformance (Deposits Agent)
04.2022 - 07.2022
Operations Administrative Assistant
Teleperformance
08.2021 - 04.2022
Senior Client Advocate
Teleperformance USA
08.2020 - 08.2021
Customer Service Representative
Teleperformance USA (CVL (Auto loans) Agent
09.2019 - 08.2020
Master's Degree - Human Resource Management
DeVry University's Keller Graduate School of Management
Human Resource Management Certification -
DeVry University's Keller Graduate School of Management
Bachelor's Degree - General Studies
University of Nevada
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