Sigifredo Gandaria
Elsa
Summary
Started with Rush in 2003 as an apprentice technician working my way up to a Level 5 technician by 2010. Transferred to Rush in Alice in June of 2010 till 2015 then moved to new location in Robstown. Where I became a shop foreman in 2017. Transferred back to Pharr in October of 2018 as the Service Manager till July of 2023.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fleet Supervisor
RBM Contractors
07.2023 - Current
- Maintained clean and safe assets and fleet work environments.
- Implemented business plans to improve overall fleet performance.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Implemented advanced tracking systems to monitor fleet location and performance in realtime.
- Managed budgets and expenses to maintain cost control within the department.
- Evaluated vendor proposals critically to select the most appropriate partners for outsourced fleet services without compromising on quality or budget constraints.
Service & Body Shop Manager
Rush Truck Center
06.2018 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Coordinated and supervised 28 shop and field service technicians and assigned tasks and work orders.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Certificate In Diesel Technology - Diesel Mechanics Technology
STC Community College
McAllen, TX05.2004
Diploma -
Mission High School
Mission, TX05.2002
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Time Management
- Conflict Resolution
- Trustworthy and Honest
- Quality Control
- Rapport Building
- Technical Support
- Mechanical Diagnostics
- Data Management
- Fluent in English, Spanish
- Forecasting
- Proficient in Excel, Power Point, Teams
- Decision-Making
- Computer Skills
- Scheduling and Coordinating
Accomplishments
Rush Rodeo Finalist 2008-2017
Certification
PACCAR MX Certified
Cummins Certified
CAT Certified
Eaton Certified
Allison Certified
Cummins CNG/LNG Certified
Timeline
Fleet Supervisor
RBM Contractors
07.2023 - Current
Service & Body Shop Manager
Rush Truck Center
06.2018 - 07.2023
Certificate In Diesel Technology - Diesel Mechanics Technology
STC Community College
Diploma -
Mission High School