Sigyn Jacobs
Tampa,FL
Summary
An Economics major at the University of South Florida. Holding a strong passion for understanding market dynamics and economic theory. Proven ability to conduct thorough research, analyze data and present findings efficiently while utilizing platforms such as Tableau, Microsoft Excel, and Word.
Actively seeking internship opportunities to apply theoretical knowledge in real-life applications, contributing to projects, and furthering skills in economic, financial and data analytics.
Currently working part time as a Front of House Manager at BullMarket South Tampa, skilled in guest relations and conflict resolution. Enhanced customer satisfaction through effective management strategies and strong team collaboration. Proficient in POS systems, I successfully maintain high operational standards while fostering a positive dining experience for all guests.
Overview
4
4
years of professional experience
Work History
Front of House Manager
BullMarket South Tampa
Tampa, FL
01.2021 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
Education
Bachelor Of Economics - Economics
University of South Florida
Tampa, FLSkills
- Guest relations
- Conflict resolution
- Staff management
- Restaurant operations
- Tableau
- Excel and PowerPoint
- Proofreading proficiency
- Organization skills
- Microsoft word
- POS system operations
- Upselling strategies
- Customer service
Timeline
Front of House Manager
BullMarket South Tampa
01.2021 - Current
Bachelor Of Economics - Economics
University of South Florida