Siham Qanqom
Reston,VA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
IT Technician
Cell Tech
Chantilly, VA
2022 - Current
- Resolved hardware issues including replacing parts as necessary.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Maintained positive working relationship with fellow staff and management.
Network Support Specialist
Career Technology Center
Falls Church, VA
2017 - 2020
- Configured routers, switches and other networking equipment according to specifications.
- Installed, configured and maintained local area networks, wide area networks and other data communication systems.
- Diagnosed hardware and software faults using established methods; monitored system performance; identified areas for improvement.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained user accounts in Active Directory and ensured that security policies were adhered to.
- Provided network support to end users, troubleshooting and resolving hardware and software issues.
Education
Associate of Applied Science - A.A.S Information System Technology
Northern Virginia Community College
Annandale, VAAssociate of Applied Science - Dental Laboratory Technology
ISTA
MoroccoSkills
- Hardware Installation
- Debugging
- Application Installations
- Technical Support
- Computer Diagnostics
Certification
- CCNA Certification, 2020
- CCNP Enterprise Certification, 2021
- AWS Cloud Practitioner Certification, 2022
Languages
English
Professional
French
Professional
Arabic
Professional
Community Activities
- Volunteer and paid work at Adams Community Center
- Helping organizing events, teaching children, and volunteering for any work as needed
References
References available upon request.
Timeline
IT Technician
Cell Tech
2022 - Current
Network Support Specialist
Career Technology Center
2017 - 2020
Associate of Applied Science - A.A.S Information System Technology
Northern Virginia Community College
Associate of Applied Science - Dental Laboratory Technology
ISTA
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