SIKA AKAKPO
Hamden
Summary
Dynamic customer service professional with a proven track record at A & Y GROUP, excelling in client relations and resolving billing disputes. Skilled in enhancing customer satisfaction through effective communication and personalized service. Adept at managing operations and training staff, fostering loyalty and driving sales growth. Strong problem-solving and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Customer Service
A & Y GROUP
03.2025 - Current
- Provided excellent customer service, resolving concerns promptly and professionally.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Assisted customers by providing exceptional customer service and processing transactions.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Established and maintained client rapport by utilizing quality customer service.
- Established strong client relationships through consistent communication and excellent customer service.
SHOP OWNER
L' OR DESIGN
02.2012 - 06.2024
- Oversaw daily operations, ensuring optimal inventory management and customer service standards.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Implemented cost-control measures, enhancing profitability while maintaining quality service.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Established strong vendor relationships, negotiating favorable terms for supplies and products.
- Spearheaded community outreach initiatives, strengthening local presence and customer loyalty.
CASHIER
PHARMACY DJIDJOLE
01.2022 - 05.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Managed inventory levels, restocking items promptly to maintain product availability for customers.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Arts - Journalism And Mass Communication
CIB INTA
LOME TOGO06-2003
High School Diploma -
COLLEGE PROTESTANT
LOME TOGO07-2000
Skills
- Customer service and care
- Pharmacy customer service
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Customer Service
A & Y GROUP
03.2025 - Current
CASHIER
PHARMACY DJIDJOLE
01.2022 - 05.2024
SHOP OWNER
L' OR DESIGN
02.2012 - 06.2024
Associate of Arts - Journalism And Mass Communication
CIB INTA
High School Diploma -
COLLEGE PROTESTANT
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