Sikara Jackson
Waverly,VA
Summary
Dynamic professional with a proven track record in customer service and team leadership, particularly as a Cashier Team Lead at Loves Travel Stop. Achievements include enhancing guest relations and streamlining operations, resulting in significant improvements in cashier performance. Proficient in Microsoft Office and knowledgeable in safety and security procedures, consistently exceeding employer expectations.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn IHG
Fort Lee, Virginia
03.2024 - 08.2024
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
Server
Red Lobster
Colonial Heighs, Virginia
03.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
Cashier Team Lead
Loves Travel Stop
Disputanta, Virginia
05.2022 - 04.2023
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Education
High School Diploma -
Sussex Central High School
Stony Creek, VA06-2020
Some College (No Degree) -
Norfolk State University
Norfolk, VASkills
- Safety and security procedures
- Automated telephone systems
- Customer service
- Documentation
- Guest relations
- Supply replenishment
- Microsoft office
- Service dispatching
Timeline
Front Desk Agent
Holiday Inn IHG
03.2024 - 08.2024
Server
Red Lobster
03.2023 - 05.2024
Cashier Team Lead
Loves Travel Stop
05.2022 - 04.2023
High School Diploma -
Sussex Central High School
Some College (No Degree) -
Norfolk State University
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