SILVIA C ESCALANTE
Bloomington,CA
Summary
Sales associate and Receptionist with 3+ years of experience in retail environments. Recognized for ability to communicate with costumers and provide exceptional service that ensures client retention and positive feedback. Adaptable professional with expertise in team collaboration and staff. Bilingual on fluent Spanish and English, willing to learn new things because I consider myself a fast learning.
Overview
7
7
years of professional experience
Work History
Receptionist
MDO. Inc
Bloomington, CA
03.2020 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Overnight Stocker and Receiver
Target
Fontana, CA
10.2019 - 03.2020
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
Stocker
AMAZON FULFILLMENT CENTER – VAR
Rialto, CA
12.2018 - 10.2019
- Drive an OP and 60 inch Fork OP with cages fill up with boxes
- Scan and stow merchandise between 1 lbs to 40 lbs
- Assist when they need help unloading trucks using skatewheel gravity conveyor
- Organizing and cleaning aisles
- Able to guide new coworkers
Sales Associate
Ross Dress For Less
Rancho Cucamonga, CA
01.2016 - 01.2018
- Successful at building relationship with costumers
- Manned and walked the sales floor, proactively and reactively assisting costumers with questions, concerns and item purchases
- Guided costumers on purchases based on interests, promotions, other sales and preferential parameters
- Consistently meets upsell goals by highlighting target
- Endurance unloading heaving boxes up to 40 lbs from trucks using an skatewheel gravity conveyor
Sales Associate
Forever 21
Ontario, CA
01.2016 - 01.2017
- Successful at building relationship with costumers
- Manned and walked the sales floor, proactively and reactively assisting costumers with questions, concerns and item purchases
- Guided costumers on purchases based on interests, promotions, other sales and preferential parameters
- Consistently meets upsell goals by highlighting target
Education
GED -
Palomar College
San Marcos, CA07.2016
Skills
- Customer Relationship Building
- Sales Assistance
- Upselling
- Endurance
- Material Handling
- Operating Powered Equipment
- Scanning and Stowing Merchandise
- Organizing
- Cleaning
- Training and Guiding Coworkers
Timeline
Receptionist
MDO. Inc
03.2020 - 07.2023
Overnight Stocker and Receiver
Target
10.2019 - 03.2020
Stocker
AMAZON FULFILLMENT CENTER – VAR
12.2018 - 10.2019
Sales Associate
Ross Dress For Less
01.2016 - 01.2018
Sales Associate
Forever 21
01.2016 - 01.2017
GED -
Palomar College