Silvia Civilleri

Provided exceptional table service in a high-end Italian fine dining restaurant, ensuring an outstanding guest experience. Responsibilities included presenting menus and daily specials, recommending food and wine pairings, taking accurate orders, serving food and beverages with attention to detail, maintaining impeccable dining standards, and collaborating closely with the kitchen and front-of-house team to deliver seamless service.

Provided exceptional customer service by promptly addressing guest inquiries and needs.

Managed food and beverage orders using POS systems to ensure accurate billing.

Collaborated with kitchen staff to facilitate timely order delivery during peak hours.

Delivered high-quality service in a busy Italian restaurant, providing guests with a welcoming and attentive dining experience. Responsibilities included greeting customers, presenting menus, taking food and beverage orders, serving meals efficiently, recommending menu items and daily specials, ensuring guest satisfaction throughout the dining experience, handling payments, and maintaining cleanliness and organization of the dining area

Delivered exceptional customer service by attentively addressing guest inquiries and preferences.

Coordinated with kitchen staff to ensure timely and accurate order fulfillment.

Trained new servers on menu items, service standards, and restaurant procedures.

Managed opening and closing shifts, serving 100+ guests per shift and coordinating with team to ensure seamless operations.

Oversaw daily operations to ensure exceptional customer service and satisfaction.

Trained and mentored staff on best practices for floor management and guest interaction.

Implemented inventory control measures to optimize stock levels and reduce waste.

Coordinated daily reservations to enhance seating flow, ensured warm guest greetings, and accurately processed orders using POS system.

Greeted and advised guests on menu selections and wine pairings, ensuring personalized service and timely responses to special requests.

Delivered exceptional customer service in fast-paced dining environment.

Collaborated with kitchen staff to ensure timely food preparation and delivery.

Maintained cleanliness and organization of dining area to enhance guest experience.

Processed cash, credit, and debit transactions for 100+ customers daily, ensuring efficient service in a fast-paced restaurant while supporting a team of 5.

Processed customer transactions efficiently using point-of-sale (POS) systems.

Managed cash register operations, ensuring accurate drawer balances at shift end.

Assisted customers with product inquiries, enhancing overall shopping experience.