Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Silvia Diaz

Houston

Summary

Dynamic professional with strong communication and negotiation skills, experienced as a Truck Dispatcher at 60 Hours Transport. Successfully managed logistics and built client relationships, enhancing customer satisfaction. Demonstrated critical decision-making and stress tolerance while creating contingency plans, ensuring timely deliveries and operational efficiency. Committed to quality assurance and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Truck Dispatcher

60 Hours Transport
10.2022 - 05.2025
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with brokers for cost-effective delivery options without sacrificing quality or timeliness of deliveries.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.

Baker

Marble Slab/ Great American Cookie
10.2014 - 08.2015
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Youth Care Worker

Southwest Key Program
10.2015 - 08.2017
  • Provided a safe and nurturing environment for youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Completed clear and concise documentation of youth behavior and actions.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.

Education

High School Diploma -

C. E King Highschool
Houston
06.2012

Skills

  • Strong communication skills
  • Freight rate negotiation
  • Stress tolerance
  • Regulatory compliance
  • Efficient time management
  • Issue resolution
  • Quality assurance
  • Critical Decision-making
  • Team collaboration
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Truck Dispatcher

60 Hours Transport
10.2022 - 05.2025

Youth Care Worker

Southwest Key Program
10.2015 - 08.2017

Baker

Marble Slab/ Great American Cookie
10.2014 - 08.2015

High School Diploma -

C. E King Highschool

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Silvia Diaz