Silvia Grim
White House,TN
Summary
Highly competent Facilities Maintenance Manager offering a high work quality standard and an aptitude for effective staff organization. Expert in Hotel Room Care and Admin operations and upkeep. Dedicated to enhancing productivity by promoting facility cleanliness and functionality.
Overview
20
20
years of professional experience
Work History
Director of Housekeeping
Sheraton Music City Hotel
Nashville, TN
07.2023 - 10.2024
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Implemented safety protocols to protect employees while performing their duties.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Analyzed customer feedback and developed strategies to improve service levels.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Resolved customer complaints promptly in a professional manner.
Director of Housekeeping
Aimbridge Hospitality
Nashville, TN
07.2021 - 06.2023
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Implemented safety protocols to protect employees while performing their duties.
- Resolved customer complaints promptly in a professional manner.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Analyzed customer feedback and developed strategies to improve service levels.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Chief Maintenance Engineer
Noelle a, Tribute Hotel
Nashville, TN
07.2017 - 07.2021
- Managed and directed facility staff of 5, including engineering and Admin assignment delegation and timely completion.
- Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Inspected equipment, facility grounds, external building structure, and systems on daily basis.
- Monitored and recorded metrics related to finances and operations to conduct weekly analysis of associated costs and performance.
- Monitored office inventory to maintain adequate supply levels and order products.
- Managed daily and nightly operations within Front Desk, Housekeeping, Sales, Food and Beverage, Accounting, IT, Security departments by supporting continuous delivery of excellent services and care.
- Organized and maintained documents, files and records.
- Record and analyze vendor invoices on a daily basis.
- Implement SOPs for internal and external departments during monthly safety standard policies and procedures..
- Review and approved payroll
- Record and approved PTO request
- Weekly scheduling for Engineering and Security staff member to cover all shift.
- Train and onboard new employees during the orientation process.
- Ensure operational efficiency of electrical equipment and mechanical systems through timely inspections and repairs.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling vendor appointments and walkthrough.
- Analyzed and identified improvements to implement in department systems and controls.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Pitched in to help with daily operations during busy periods and staff absences (i.e. COVID-19).
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Ordered office equipment and supplies after researching vendors and obtaining quotes.
- Analyzed, record, and review budget forecast on monthly P&L review
Housekeeping Supervisor/ Engineering Tech 2
Omni Hotels & Resorts
Nashville, TN
06.2014 - 07.2017
- Developed and implemented operations manuals, policies and procedures and maintenance programs schedules.
- Assessed system operations to identify potential areas requiring maintenance services.
- Improved facility's room care program by creating, implement a record daily, weekly, monthly and yearly status of program.
- Maintained compliance with internal and regulatory safety standards, including OSHA.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Carried out repair work on room care, typically returning machines and tools to service within hours.
- Adjusted and repaired minor issues for equipment and systems.
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Specialized in Mohawk wood repairs completing inspections and detailed repairs to achieve operational efficiency.
- Furniture repairs, paint different areas of the facility, Wallpaper repair and training.
- Work with Front Desk and Housekeeping to coordinated out of order rooms and statues
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Practiced safe work habits and wore protective safety equipment.
Manager's Assistant
Subway
Nashville, TN
03.2005 - 11.2013
- Planned and prepared workflow schedules, delegating tasks for 10 team members
- Enhanced sales by implementing merchandising and promotional improvements.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Oversaw team development according to industry service standards to further customer loyalty.
- Completed inventory audits to identify losses and project demand.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
High School Diploma -
Pearl-Cohn High School
Nashville, TN05.2002
Some College (No Degree) - Nursing
Volstate Community College
Gallatin, TNSome College (No Degree) - Standard Path
Nashville State Community College
Nashville, TNSkills
- Bilingual (Spanish, English)
- Hotel room maintenance, painting, drywall repair, wallpaper repair, Mohawk furniture repairs, Entry HVAC and Electrical,
- Saflok, Control4, Lightspeed, Opera, Excel, Quantum view lighting, Microsoft word, Composer, Birthstreet, ADP, iVMS-camera, Keywatch, Hotsos,
- Protocol development, PPE training, Fire Control panels, Water pump, Emergency standard operating procedures
- Supervising staff
- Organizational skills, reviewing and processing invoices, SOP binders, Care program and PRP program daily binders, Life safety binders
- Coordination with outside vendors on scheduling routine and non conventional maintenance related issues
- Safety Training for staff member in my department and other departments if needed
- Reliable and trustworthy, during COVID-19, I was the first person to be furlough on salary not including Directors and first person to come back
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Recognized as Employee of the year in both Noelle Tribute Hotel and Omni Hotels & Resorts for outstanding performance and team contributions.
- Promoted to Facility Manager, Assistant Director due to Lead Training as a maintenance supervisor and Administrative skill that achieved projects in a timely fashion.
- Developed relationships with new vendor and typically exceeded productivity goals
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Director of Housekeeping
Sheraton Music City Hotel
07.2023 - 10.2024
Director of Housekeeping
Aimbridge Hospitality
07.2021 - 06.2023
Chief Maintenance Engineer
Noelle a, Tribute Hotel
07.2017 - 07.2021
Housekeeping Supervisor/ Engineering Tech 2
Omni Hotels & Resorts
06.2014 - 07.2017
Manager's Assistant
Subway
03.2005 - 11.2013
High School Diploma -
Pearl-Cohn High School
Some College (No Degree) - Nursing
Volstate Community College
Some College (No Degree) - Standard Path
Nashville State Community College