Silvia Ortega
Auburn,WA
Summary
I've developed good characteristics that are needed in a receptions, which are working under pursue, learn how to handle difficult situations, and learn problem solving.
My goal is to pursue a career in the law field, but in the meantime, I look forward to working as a receptionist in a collaborative law firm where I can use my skills as a receptionist to gain experience and knowledge.
Overview
2
2
years of professional experience
Work History
Receptionist
Way Scarff Ford
06.2024 - Current
- Skilled in organization and using scanning softwear.
- Managed front desk operations, ensuring efficient guest are getting help and attending their needs.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- File important customer documents to ensure everything is saved in safe place.
- Cash out customers that get service work done and explaining what was done to their vehicles.
- Implemented customer feedback processes to improve service quality and satisfaction levels.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts - Political Science
Green River Community College
Auburn, WA06-2026
Skills
- Office administration
- File management
- Customer service
- Call answering and routing
Languages
Spanish
English
Timeline
Receptionist
Way Scarff Ford
06.2024 - Current
Associate of Arts - Political Science
Green River Community College