Silvia Reyes
Houston,TX
Summary
Dedicated manager proficient in training and mentoring staff to create a motivated team. Strong background in optimizing inventory control and enhancing customer relations, ready to contribute to organizational success through effective leadership and operational excellence.
Overview
15
15
years of professional experience
Work History
Manager
Bettys Restaurant
Houston, TX
06.2020 - Current
- Led daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented process improvements, enhancing efficiency in service delivery.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and executed training programs for new employees, improving onboarding experience.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Developed and maintained relationships with customers and suppliers through account development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Salesperson
Floor and Decor
Houston, TX
06.2016 - 10.2016
- Executed sales strategies to meet and exceed store targets, contributing to overall performance improvement.
- Demonstrated extensive knowledge of flooring products, guiding clients through features and benefits.
- Assisted customers in product selection, ensuring satisfaction and enhancing shopping experience.
- Maintained accurate inventory levels, coordinating with management for restocking and merchandising efforts.
Office Worker
Bakers Countertops
Houston, TX
03.2015 - 02.2016
- Processed customer orders efficiently, enhancing overall service delivery.
- Managed inventory levels to ensure timely availability of materials for production.
- Assisted team members in daily tasks, fostering a collaborative work environment.
- Supported colleagues in completing daily responsibilities, fostering a collaborative work environment.
- Coordinated communication between departments to resolve issues promptly and maintain workflow continuity.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
Floor Salesperson
American Eagle Outfitters, Inc
Houston, TX
06.2014 - 12.2014
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale system, contributing to smooth sales operations.
- Collaborated with team members to achieve daily sales goals and improve customer engagement strategies.
- Maintained visual merchandising standards, ensuring store layout aligned with brand guidelines.
Office Manager
Ed Tijerina
Houston, TX
01.2012 - 05.2014
- Managed scheduling and calendar organization for executive team, optimizing time management.
- Coordinated office operations to enhance workflow efficiency and ensure timely task completion.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Oversaw supply inventory and procurement processes, ensuring adequate stock levels for daily operations.
Education
No Degree -
Klein Collins High School
Spring, TX05.2012
Skills
- Team leadership
- Hiring and training
- Shift scheduling
- Decision-making
- Reporting documentation
- Performance management
- Operational efficiency
- Change management
- Customer service
- Positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Bettys Restaurant
06.2020 - Current
Salesperson
Floor and Decor
06.2016 - 10.2016
Office Worker
Bakers Countertops
03.2015 - 02.2016
Floor Salesperson
American Eagle Outfitters, Inc
06.2014 - 12.2014
Office Manager
Ed Tijerina
01.2012 - 05.2014
No Degree -
Klein Collins High School