Silvia Rodriguez Landa
South El Monte,CA
Summary
Experienced healthcare support professional with strengths in patient care, appointment scheduling, medical terminology, HIPAA compliance, and customer service. Known for keeping records organized, managing daily priorities, and supporting smooth front office operations.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Receptionist/Warehouse Assistant
Linco Inc
Santa Fe Springs, California
01.2006 - Current
- Coordinated and scheduled appointments for team members to ensure efficient time management. and maintained daily calendar for Linco Inc office.
- Supported office staff with supplies, messages, and general reception tasks.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Organized filing system for confidential client information, ensuring compliance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management.
- Managed office supplies inventory and placed orders to ensure uninterrupted operations.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Compiled and organized data from various sources into comprehensive reports for management review.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Used hand pallet truck to transport heavy material within the facility.
- Used pallet jacks to move items to and from warehouse locations.
- Lifted materials of varied weights on regular basis.
- Organized warehouse racks to ensure efficient storage of goods.
- Inspected and moved products to designated areas in warehouse.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Assisted shipping and receiving teams with daily warehouse workflow.
- Completed cycle counts and updated inventory records in Linco Inc systems.
- Organized storage areas and rotated stock by warehouse standards.
- Packed customer orders for Linco Inc shipping and delivery.
- Picked orders from stock using warehouse location system.
- Received incoming freight and verified inventory against packing slips.
- Loaded and unloaded Linco Inc shipments using warehouse equipment and safety procedures.
- Organized materials on pallets according to size, weight, and type of item.
- Assembled cartons, crates, and containers to prepare for shipping.
- Received and processed incoming orders, ensuring accuracy of information.
- Followed safety guidelines while operating machinery in the facility.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Trained new employees regarding warehouse procedures and standards.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Computed shipping, storage or demurrage charges using computer or price list.
- Weighed mail to determine correct postage.
- Determined shipping methods, routes or rates for materials to be shipped.
Education
CNA - Nursing
El Monte-Rosemead Adult School
El Monte, CA05-2026
Some College (No Degree) - Social Work
Cerritos College
Norwalk, CASome College (No Degree) - Medical Assistant
Rio Hondo College
Whittier, CASome College (No Degree) - Dental Assistant
Harbor Medical Center
Fullerton, CASkills
- Appointment scheduling
- Customer service
- Administrative support
- File management
- Office communication
- Inventory management
- Workplace safety
- Electronic health records
- HIPAA compliance
- Multitasking and prioritization
- Bilingual in Spanish
- Customer service
Certification
- Certified Nursing Assistant (CNA)
Languages
Spanish
Professional
Timeline
Receptionist/Warehouse Assistant
Linco Inc
01.2006 - Current
CNA - Nursing
El Monte-Rosemead Adult School
Some College (No Degree) - Social Work
Cerritos College
Some College (No Degree) - Medical Assistant
Rio Hondo College
Some College (No Degree) - Dental Assistant
Harbor Medical Center