Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Silvianna Cordova

Albuquerque,NM

Summary

Reliable Sales Associate with over 20 years of experience in retail. Known for exceptional customer service skills, effective multi-tasking, and a calm demeanor in high-stress situations. Seeking to leverage expertise to improve customer satisfaction and drive sales.

Overview

24
24
years of professional experience

Work History

Sales Associate

Savers Thrift Store
Albuquerque, NM
07.2002 - 04.2026
  • Provided exceptional customer service, assisting shoppers with product inquiries and locating items.
  • Maintained store organization, ensuring a clean and welcoming shopping environment for customers.
  • Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
  • Collaborated with team members to assess inventory needs and restock merchandise as required.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate of Science - Office Technology

Central New Mexico Community College
Albuquerque, NM
05-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Retail store operations
  • Self-checkout assistance
  • Merchandising
  • Calm demeanor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Savers Thrift Store
07.2002 - 04.2026

Associate of Science - Office Technology

Central New Mexico Community College
Silvianna Cordova