Sima Qambari
Lemon Grove
Summary
Customer-focused professional with experience in customer service, front desk operations, administrative support, and team leadership. Skilled in communication, problem-solving, cash handling, scheduling, and maintaining organized records. Currently pursuing a Computer Science degree and seeking opportunities in banking, finance, customer service, or administrative support.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative
GEICO Insurance
San Diego, CA
08.2025 - 07.2026
- Assisted customers with policy, billing, and account inquiries while providing exceptional customer service.
- Processed policy changes, renewals, cancellations, and account updates accurately and efficiently.
- Resolved customer concerns by identifying solutions and ensuring customer satisfaction.
- Maintained accurate customer records while protecting confidential information.
- Handled a high volume of inbound calls and consistently met quality and performance goals.
Assistant Manager
Smashburger
San Diego, CA
09.2023 - 07.2025
- Supervised daily restaurant operations and ensured efficient workflow and excellent customer service.
- Trained, coached, and supported team members to maintain high performance standards.
- Managed inventory, employee scheduling, cash handling, and daily operational reports.
- Resolved customer concerns professionally and maintained a positive dining experience.
- Ensured compliance with company policies, safety standards, and operational procedures.
Administrative Assistant
Niakbeen Control Panel
Kabul, Afghanistan
03.2019 - 04.2021
- Welcomed visitors, answered phone calls, and provided professional front desk support.
- Scheduled appointments, maintained office records, and performed data entry with accuracy.
- Assisted customers with inquiries and provided administrative support to daily office operations.
- Processed payments and maintained confidential customer and company information.
- Coordinated office activities to ensure an organized and efficient work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Information Technology (IT) -
Afghan Institute of Technology
Computer Science -
San Diego Mesa College
San Diego, CA2027
Skills
- Record management
- Call center experience
- Call center operations
- Data entry
- Conflict resolution
- Computer proficiency
- Administrative support
- Team collaboration
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
GEICO Insurance
08.2025 - 07.2026
Assistant Manager
Smashburger
09.2023 - 07.2025
Administrative Assistant
Niakbeen Control Panel
03.2019 - 04.2021
Information Technology (IT) -
Afghan Institute of Technology
Computer Science -
San Diego Mesa College