SIMONE MASON
CINCINNATI,UNITED STATES
Summary
I am a collaborative team player who is eager to contribute to the growth of the company and embrace any challenges that come my way. I excel in customer service, communication, and hands-on labor tasks.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Cincy Seafood
Cincinnati
02.2021 - Current
- Welcomed and seated guests with warmth and good energy, making sure everyone felt comfortable from the jump. I took orders, delivered food and drinks on time, and made sure folks were taken care of throughout their meal.
- Recommended menu items and made sure to accommodate any dietary needs, giving each guest a personalized experience.
- Worked hand in hand with the kitchen to make sure every order came out right, and left guests happy.
- Kept the dining area clean, organized, and inviting to create the best possible vibe.
- Boosted sales by confidently suggesting daily specials, apps, drinks, and desserts—because who doesn’t love a little extra?
- Mixed and served drinks, always listening to what guests liked, and delivering just that.
- Kept the bar area running smoothly and spotless, staying ready for anything.
- Created a fun, welcoming atmosphere by chatting with guests, recommending drinks, and making sure they had a good time.
- Handled cash and card transactions with accuracy, keeping the register balanced every shift.
- Served alcohol responsibly, always following company policy and local laws to keep things safe and respectful.
Food Delivery Driver
Door Dash
Cincinnati
03.2020 - 01.2021
- Dropped off packages to homes and businesses, always making sure everything got to the right place.
- Stayed on schedule by picking the best routes and keeping it moving, even during busy times.
- Kept customers happy by making sure their stuff showed up on time and in perfect condition.
- Used GPS, read maps, and followed directions—whatever it took to get the job done right.
- Drove safely through traffic and hectic streets without catching any violations.
- Handled last-minute and rush deliveries like a pro, even when the clock was tight.
- Brought good energy to every shift, staying positive and focused no matter how busy it got.
Customer Service Representative
FIS
Cincinnati
03.2018 - 03.2020
- Helped customers with questions and issues about their credit, debit, prepaid, gift, and business cards—always making sure their concerns were handled quickly and the right way.
- Took care of card replacements, activations, and blocking lost or stolen cards to keep accounts secure and give folks peace of mind.
- Figured out why cards weren’t working, walked people through fixes, and dug into tech issues when needed.
- Answered calls about credit card payments, processed them accurately, and made sure customer info was always up to date.
- Broke down account details, fees, and transactions in a clear, easy-to-understand way so there was no confusion.
- Juggled multiple systems and tools at once to stay on top of customer issues in a fast-paced, high-pressure environment.
- Kept things professional and accurate while hitting call goals, response times, and keeping customer satisfaction high.
- Handled tough situations with patience and calm—especially when customers were upset or things got stressful.
- Turned complaints into positive experiences by listening, showing empathy, and finding real solutions that built trust.
- Took on escalated calls, finding fair resolutions that worked for both the customer and the company
Crew Member
Penn Station
Cincinnati
06.2016 - 03.2018
- I made sure every customer felt welcomed and taken care of, even when things got hectic—fast service with a good attitude, always.
- Helped in the kitchen, prepping and putting together sandwiches that looked good, and tasted even better.
- I worked the grill and cooked everything just right, following orders, and keeping quality on point.
- Ran the register, took payments, made change, and kept the line moving smoothly.
- Stayed on top of cleaning, restocking, and helping out wherever needed to keep the store running strong.
- Closed the store down at the end of shifts, cleaned up, restocked, and got everything ready for the next day.
Education
HIGH SCHOOL DIPLOMA -
Withrow High School
Cincinnati06.2017
Skills
- Cash Handling
- Time Management
- Conflict Resolution
- Customer Engagement
- Sales Techniques
- Menu knowledge
- Customer service
- Positive attitude
- Daily specials memorization
- Team Collaboration
- Communication
- Multitasking
- Problem Solving
- Attention to Detail
Timeline
Server/Bartender
Cincy Seafood
02.2021 - Current
Food Delivery Driver
Door Dash
03.2020 - 01.2021
Customer Service Representative
FIS
03.2018 - 03.2020
Crew Member
Penn Station
06.2016 - 03.2018
HIGH SCHOOL DIPLOMA -
Withrow High School