Simone Moss
Garfield Heights
Summary
Detail-oriented Front Desk Receptionist skilled in appointment scheduling, billing coordination, and enhancing guest relations. Proven ability to streamline operations and improve communication between departments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Cuyahoga County Court Of Common Pleas
Cleveland
01.2023 - Current
- Scheduled appointments and maintained accurate court calendars for multiple judges to enhance scheduling efficiency.
- Coordinated front desk procedures, ensuring efficient distribution of correspondence, proper direction of phone calls, and support for attorneys with billing submissions while guiding the public to court proceedings.
- Collaborated with court staff to improve communication processes between departments.
Front Desk Receptionist
Courtyard by Marriott
Willoughby
06.2022 - 11.2024
- Processed payments, issuing accurate receipts and change to ensure seamless customer transactions.
- I serve as the central hub for guest relations, balancing high-volume arrivals with back-office technical operations. You are navigating complex reservations, coordinating local logistics for travelers, or assisting with internal filing and billing, while ensuring everything is done efficiently.
- Entered customer information into computer systems, maintaining precise records to support operational efficiency.
Education
High School Diploma -
Cleveland Central Catholic
Cleveland, OH05-2020
Some College (No Degree) - Criminal Justice
Eastern Michigan University
Ypsilanti, MISkills
- Appointment scheduling
- Customer service
- Clerical support
- Data entry
- Filing
- Billing coordination
- Case management
- Court procedures
- Communication systems
Timeline
Front Desk Receptionist
Cuyahoga County Court Of Common Pleas
01.2023 - Current
Front Desk Receptionist
Courtyard by Marriott
06.2022 - 11.2024
High School Diploma -
Cleveland Central Catholic
Some College (No Degree) - Criminal Justice
Eastern Michigan University