Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Planter

Paterson,NJ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon
02.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

AIR TECHNICIAN PROJECT MONITOR

Eru-Ken Consultants LLC.
08.2019 - Current
  • Project and air monitoring of abatement projects in accordance with applicable federal, state and local regulations.
  • Setup and operate air sampling equipment on site and collect appropriate number of samples before and during abatement.

AIR TECHNICIAN/ PROJECT MONITOR

Watts Architects & Engineers
08.2019 - 11.2023
  • Worked in strict compliance with applicable OSHA & NYSDOL regulations and safety requirements.
  • Overseeing asbestos remediation projects and visual inspections on behalf of the owner and conducting air monitoring during asbestos removal projects.
  • Kept accurate records of work activities, time, materials and faults on work orders.

City Mail Carrier

United States Post Office
03.2017 - 06.2019
  • Improved mail delivery efficiency by optimizing route planning and time management techniques.
  • Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
  • Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
  • Facilitated seamless communication between postal service departments for efficient mail sorting and processing.

Education

Associate of Arts -

Passaic County Community College
Paterson, NJ
06.2025

PROJECT MONITOR IN ENVIRONMENTAL SCIENCE -

BAOS
Manhattan, NEW YORK
03.2019

High School Diploma -

Pinecrest High School
Southern Pines, NC
06.2007

Skills

  • OSHA Regulations
  • Collaboration
  • Organization
  • Communication
  • Data Entry
  • Complaint Resolution
  • Client Relations
  • Class B CDL

Timeline

Customer Service Representative

Amazon
02.2021 - Current

AIR TECHNICIAN PROJECT MONITOR

Eru-Ken Consultants LLC.
08.2019 - Current

AIR TECHNICIAN/ PROJECT MONITOR

Watts Architects & Engineers
08.2019 - 11.2023

City Mail Carrier

United States Post Office
03.2017 - 06.2019

Associate of Arts -

Passaic County Community College

PROJECT MONITOR IN ENVIRONMENTAL SCIENCE -

BAOS

High School Diploma -

Pinecrest High School

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Simone Planter