Simone Rice
West Palm Beach,FL
Summary
Dedicated professional with strong customer service skills and a track record in complaint handling and relationship building. Committed to enhancing customer experiences and driving sales through effective communication and active listening.
Overview
5
5
years of professional experience
Work History
Salesperson
Nordstrom
03.2026 - Current
- Maintained organized merchandise displays to promote visual appeal and accessibility.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Engaged customers in conversations to understand their needs and recommend suitable products.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Attended training sessions to develop product knowledge and improve sales techniques.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Associate
Walmart
09.2025 - 03.2026
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain store organization and cleanliness, adhering to company standards.
- Operated cash register efficiently, processing transactions accurately while ensuring customer satisfaction.
- Adapted quickly to new tools and systems, improving personal efficiency in daily tasks.
- Engaged in training sessions to develop knowledge of policies and procedures relevant to customer service roles.
- Resolved customer complaints effectively, fostering positive relationships and loyalty toward the brand.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Crew Member
Wendy's
04.2023 - 08.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to streamline workflow during peak hours.
- Assisted in training new crew members on operational procedures and customer interactions.
- Managed inventory levels by restocking supplies and minimizing waste effectively.
- Responded to customer feedback to enhance overall dining experience consistently.
- Supported shift leaders in maintaining operational efficiency during busy periods.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Summer Camp Counselor
Inner City Youth, INC
05.2021 - 08.2021
- Developed and implemented creative programming to enhance campers' skills and interests.
- Supervised daily activities, ensuring safety and engagement for all campers.
- Fostered positive relationships among campers, promoting teamwork and conflict resolution.
- Monitored camper behavior, providing guidance and support to encourage personal growth.
- Organized educational workshops, enhancing campers' learning experiences through hands-on activities.
- Evaluated program effectiveness, suggesting improvements based on camper feedback and observations.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
Education
Associate of Arts - Sonography
Palm Beach State College
Lake Worth, FL05.2029
High School Diploma -
Palm Beach Gardens Community High School
Palm Beach Gardens05.2025
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Sales strategy development
- Active listening
- Complaint handling
- Cross-selling products and services
Timeline
Salesperson
Nordstrom
03.2026 - Current
Associate
Walmart
09.2025 - 03.2026
Crew Member
Wendy's
04.2023 - 08.2025
Summer Camp Counselor
Inner City Youth, INC
05.2021 - 08.2021
Associate of Arts - Sonography
Palm Beach State College
High School Diploma -
Palm Beach Gardens Community High School